visual studio 2010 crashing after install

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Re: visual studio 2010 crashing after install

Postby FrancescoT » Wed Jun 13, 2012 5:03 am

Dear Sven,

Unfortunately, in oder to replicate properly any problem reported by users takes time.
I'll do all my best and please, I only ask you to be patient.

Please also note that you are not the only ones that requires an answer from me.
I can assure you that I'm working on and very soon I can give you an answer about my test.

I'm sure I can rely on your cooperation.

Regards
Francesco Toscano
InstallAware Software Support

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Re: visual studio 2010 crashing after install

Postby FrancescoT » Wed Jun 13, 2012 9:21 am

Dear Guys,

I have created a test machine with Win 7 ultimate x64, Visual Studio 2010 sp1 and IA 2012, but I am not able to replicate the issue.

I suspect that exist some other things causing a possible conflict, as packages or eventually other possible addin.

The above test machine has been released creating a VM clone of my actual development machine.
So my Visual Studio installation is quite extended in terms of additional components, packages, addins, TFS, WIN SDKs and so on.

I will repeat creating another test machine from scratch, hoping I will be able to replicate it in this way.

I am totally sure that you are experiencing a real issue, but you should provide me any other possible information.
Otherwise it will be very hard to find out what really happens.

If someone of you have the opportunity to create a VM machine that could replicate the issue it will be very appreciated.

Regards
Francesco Toscano
InstallAware Software Support

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Re: visual studio 2010 crashing after install

Postby DerrickOlivier » Mon Jun 18, 2012 3:52 am

Hi Francesco

I was just wondering if you have been able to replicate the issues/sort them out on your side?
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Re: visual studio 2010 crashing after install

Postby FrancescoT » Mon Jun 18, 2012 4:26 am

Dear Derrick,

I have just created a Win 7 x64 from scratch. I am going to install VS 2010 sp1 and then IA 2012.
I think that I should be able to tell you how is gone very soon.

With my previous test I wan not able to replicate the issue (as with my previous post).

Do you have the possibility to create a VM machine of your system?

Regards
Francesco Toscano
InstallAware Software Support

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Re: visual studio 2010 crashing after install

Postby DerrickOlivier » Mon Jun 18, 2012 5:03 am

Hi Francesco

Yes, sorry I didn't see the post was over 2 pages.

I will see when I have some spare time, I also want to try and re-install VS SP1 and see if it perhaps repairs the issue.

I will keep you posted

Thank you.
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Re: visual studio 2010 crashing after install

Postby FrancescoT » Tue Jun 19, 2012 11:27 am

Dear Derrick,

I have repeated the test using a Win 7 ultimate x64 installation from scratch.
Then I have installed in the following order:
- VS 2010 sp1 (full install)
- IA 2012 (full install)

I am really not able to reproduce the error.
I suspect that exist something else that causes the issue.

Regards
Francesco Toscano
InstallAware Software Support

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Re: visual studio 2010 crashing after install

Postby SvenWS » Wed Jun 20, 2012 9:46 am

@FrancescoT: What is the status of the bug?

Sven
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Re: visual studio 2010 crashing after install

Postby FrancescoT » Wed Jun 20, 2012 9:51 am

Dear Sven,

have you seen my previous posts?

Regards
Francesco Toscano
InstallAware Software Support

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Re: visual studio 2010 crashing after install

Postby DerrickOlivier » Wed Jun 27, 2012 12:00 am

Hi Francesco

Thanks for your trouble. I trust that you actually cannot re-produce the error on your side.

I will propose another solution to management and perhaps have a machine or VM dedicated to InstallAware.

Thanks again,
Derrick
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Re: visual studio 2010 crashing after install

Postby FrancescoT » Wed Jun 27, 2012 8:05 am

Dear Derrick,

Please update me if eventually you find any useful information about the issue.

Regards
Francesco Toscano
InstallAware Software Support

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Re: visual studio 2010 crashing after install

Postby steven evans » Tue Oct 23, 2012 5:15 am

What is the state of this problem? I am getting the same issue.
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Re: visual studio 2010 crashing after install

Postby FrancescoT » Tue Oct 23, 2012 10:42 am

Dear Steven,

the state is actually the same, due the fact that we are not able in any way to reproduce the issue.

If you have a look at my previous replies, I also asked if someone could provide us a VM to work on ... but nothing yet.

Regards
Francesco Toscano
InstallAware Software Support

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Re: visual studio 2010 crashing after install

Postby steven evans » Wed Oct 24, 2012 4:16 am

Francesco,
After unistalling the AI VS plugin then reinstlling VS then re installing the AI plugin agian the crash went away.
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Re: visual studio 2010 crashing after install

Postby FrancescoT » Wed Oct 24, 2012 9:54 am

Dear Steven,

many thanks for your update ... but still remains the problem that I am not able to replicate it.

I am happy that you have actually solved your issue.

Regards.
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
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