{"id":516,"date":"2017-08-20T16:50:52","date_gmt":"2017-08-21T00:50:52","guid":{"rendered":"http:\/\/www.installaware.com\/blog\/?p=516"},"modified":"2017-08-25T15:59:06","modified_gmt":"2017-08-25T23:59:06","slug":"installaware-support-policy-update","status":"publish","type":"post","link":"https:\/\/www.installaware.com\/blog\/?p=516","title":{"rendered":"InstallAware Support Policy Update"},"content":{"rendered":"<p>In providing the best of service to our customers, we thank you for your understanding that:<\/p>\n<p>&#8211; Install<strong>Aware<\/strong> Technical Support will<strong> no longer be offered on peer support<\/strong> forums.<\/p>\n<p>&#8211; <strong>Phone support<\/strong> is now only available for users with a current <strong>Gold Support<\/strong> plan.<\/p>\n<p>&#8211; <strong>Email support<\/strong> replies are guaranteed only for users with a current <strong>Gold Support<\/strong> plan.<\/p>\n<p>Our team continues to monitor the peer support forums to ensure a professional experience, and our revised support policy is now available at <a href=\"http:\/\/www.installaware.com\/support-service-options.htm\">www.installaware.com\/support-service-options.htm<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In providing the best of service to our customers, we thank you for your understanding that: &#8211; InstallAware Technical Support will no longer be offered on peer support forums. &#8211; Phone support is now only available for users with a current Gold Support plan. &#8211; Email support replies are guaranteed only for users with a &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.installaware.com\/blog\/?p=516\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;InstallAware Support Policy Update&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-516","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=516"}],"version-history":[{"count":3,"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/516\/revisions"}],"predecessor-version":[{"id":520,"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/516\/revisions\/520"}],"wp:attachment":[{"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=516"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=516"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.installaware.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}