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by anja_laenge
Mon Apr 15, 2019 3:13 am
Forum: Technical Support
Topic: Performance problem when installing to network path
Replies: 0
Views: 280

Performance problem when installing to network path

Hi,

when installing files to a network path, the whole process is extremely slow.

We are installing 128 MB in 973 files.
Using a batch with xcopy this takes 3 minutes.
Using the installer this takes 76 minutes.

What options do we have to speed up the process?

regards
Anja
by anja_laenge
Wed Mar 13, 2019 7:06 am
Forum: Technical Support
Topic: MSI install/uninstall behaviour
Replies: 0
Views: 331

MSI install/uninstall behaviour

Hello, there is a tool from Microsoft, available from https://support.microsoft.com/de-de/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed which fixes problems related to an install or uninstall process. A customer who used it reported the behaviour described below and ...
by anja_laenge
Tue Feb 26, 2019 3:29 am
Forum: Technical Support
Topic: UserContext vs. UAC
Replies: 2
Views: 305

Re: UserContext vs. UAC

Hello technical support team, someone at home?
by anja_laenge
Wed Feb 20, 2019 3:01 pm
Forum: Technical Support
Topic: UserContext vs. UAC
Replies: 2
Views: 305

UserContext vs. UAC

Hi, we have the following requirements: ⋅ present a dialog to choose the target showing ALL mapped folders and drives, shares, network locations the user sees in the windows explorer and choose them via dialog ⋅ install for all users ⋅ install into ⋅ program f...
by anja_laenge
Mon Feb 18, 2019 5:05 am
Forum: Technical Support
Topic: ProductGuid or CompanyName/ProductName?
Replies: 0
Views: 629

ProductGuid or CompanyName/ProductName?

Hi, where is the priority in recognizing setups as "equal"? ProductGuid or CompanyName/ProductName? one of our customers rebranded, we need to change the company name and product name of the setups. As far as I know, patches for example react very sensitive and need the same version number...
by anja_laenge
Tue Feb 12, 2019 8:10 am
Forum: Technical Support
Topic: FolderBrowserdialog: Where are the favorites?
Replies: 1
Views: 247

FolderBrowserdialog: Where are the favorites?

Hi, When opening the folder browser dialog to choose the target folder, it does not show the favorites or mapped unc paths from the favorites. The attached screenshot shows the behaviour of the explorer in Windows10. The second screenshot shows the installAware browser. The requirement is to have us...
by anja_laenge
Thu Oct 25, 2018 7:56 am
Forum: Technical Support
Topic: "Get Installed State for"
Replies: 1
Views: 538

"Get Installed State for"

Hi, an important customer somehow managed to have a system where the software does not appear in the list of installed programs in the control panel, but the setup wants to uninstall a previous version which it cannot find the resources for. I need to know where exactly the "Get Installed State...
by anja_laenge
Mon May 08, 2017 2:52 am
Forum: Technical Support
Topic: "Error reading file..."
Replies: 1
Views: 895

"Error reading file..."

Hi, one of our customers has the problem, that a file, contained in the setup cannot be found and the setup stops. We send this customer the DVD containing the setup, advised hin to run it as admin, turn of Kasperysky... all did not help; the setup complains about the file and does not install. the ...
by anja_laenge
Thu Nov 10, 2016 6:32 am
Forum: Technical Support
Topic: Variables
Replies: 1
Views: 931

Variables

Hello InstallAware, I recently created a setup installing a sql server instance. I hat to adapt the command ine string, which luckily has to be localized when you are building a localized setup. Did you know that your strings in the localization tool have length limitation to 260 characters? did you...
by anja_laenge
Wed Nov 09, 2016 5:16 am
Forum: Technical Support
Topic: SQL Server connection issues
Replies: 15
Views: 11930

Re: SQL Server connection issues

Developers are dependant on clear log messages from external liubraries they use. Installaware either need to provide clear explanation on the inner working of it's code logic or relevant log messages. If your SQL server plugin depends on SQL browser port availability, failed to connhect to it shou...
by anja_laenge
Mon Sep 12, 2016 7:39 am
Forum: Technical Support
Topic: Feature request, number formats
Replies: 17
Views: 10428

Re: Feature request, number formats

Hello Francesco, first of all: with a combination of These I implemented a culture neutral Version of the Dialog. :-) A behaviour you should add to your bug list and your (most urgent) ToDo list: When copying a line of code in your MSI Editor, pasting and editing it, the line keeps the old value alt...
by anja_laenge
Fri Sep 09, 2016 2:22 am
Forum: Technical Support
Topic: Feature request, number formats
Replies: 17
Views: 10428

Re: Feature request, number formats

Hello Francesco, no, not quite. We are a german company, we need german setups. That means all products deployed via InstallAware show wrong values of available disk space in their setups (in german, a comma is a decimal separator, so your setups present wrong values by the factor 1000!!) From the p...
by anja_laenge
Thu Sep 08, 2016 7:28 am
Forum: Technical Support
Topic: Feature request, number formats
Replies: 17
Views: 10428

Re: Feature request, number formats

Anyway, you may use the "Parse String" command to replace such separators. Of course you need to customize the Destination dialog as well, in case you want to replace the default layout used to display disk-space values. I may suggest you to have a look at the "Check Disk Space sampl...
by anja_laenge
Fri Jul 22, 2016 8:22 am
Forum: Technical Support
Topic: Setup installs runtimes on uninstall
Replies: 3
Views: 1644

Re: Setup installs runtimes on uninstall

Works fine, when starting the remove from the Control Panel;
does not work when starting the Setup manually.

Regards
Anja
by anja_laenge
Wed Jun 29, 2016 10:08 am
Forum: Technical Support
Topic: How to remove self created runtimes
Replies: 1
Views: 933

How to remove self created runtimes

Hi,

I created several new runtimes, also some just for test purposes. How can I remove those from the list of available runtimes?

Regard
Anja

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