Installer Hanging

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MVE
Posts: 9
Joined: Mon Mar 30, 2020 4:10 am

Installer Hanging

Postby MVE » Wed May 13, 2020 9:18 am

Hi All,

Our installer is hanging when Apply Install is called after the Install/Remove MSI package. The Install /Remove command is returning success.

Here is the Install/Remove commnad.
~InstallAware Clipboard Data~
~(Un)Install MSI Setup~
~{73F05299-EEA6-46D7-9AE3-5E8D4335655D}~
~REMOVE=ALL,TRUE,$PRODUCTCODE$,FALSE,,,REMOVEOLD,ERROROLD,TRUE~
~mMSI.dll\mMSIExec.dll~

Did any one face similar issue?

FrancescoT
Site Admin
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Joined: Sun Aug 22, 2010 4:28 am

Re: Installer Hanging

Postby FrancescoT » Wed May 13, 2020 2:03 pm

it's not clear what your setup does. Does it invoke "(Un)Install MSI Setup" and then " Apply Install" immediately after?

Can you try to provide some more details on your setup sequence?
Francesco Toscano
InstallAware Software Support

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MVE
Posts: 9
Joined: Mon Mar 30, 2020 4:10 am

Re: Installer Hanging

Postby MVE » Thu May 14, 2020 12:56 am

Yes it invoke "(Un)Install MSI Setup" to uninstall previous version and it is returning success . After few stpes Apply Install is called where it shows the progress as "windows install" and continue to show the same. I had to end task it from Task Manager and try installing again. Second time it works because it is not invoking "(Un)Install MSI Setup"

FrancescoT
Site Admin
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Re: Installer Hanging

Postby FrancescoT » Thu May 14, 2020 2:17 pm

I am thinking that this may be due some files or components which could be still in use ...for some reasons.

Can you try to describe what components your setup installs?
I suppose these are almost the same that get removed at uninstall.

Did you try to run a a logged install (setup.exe /s)?
You can also specify a log with the "(Un)Install MSI Setup" command.
Francesco Toscano
InstallAware Software Support

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MVE
Posts: 9
Joined: Mon Mar 30, 2020 4:10 am

Re: Installer Hanging

Postby MVE » Fri May 15, 2020 7:12 am

I tried to create log for "(Un)Install MSI Setup" please see attached log. But itreturned success. I also removed few steps which might not be installing properly. But still getting the hanging issue.
Attachments
mve_uninstall_log.zip
(211.01 KiB) Downloaded 17 times

FrancescoT
Site Admin
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Re: Installer Hanging

Postby FrancescoT » Fri May 15, 2020 2:15 pm

Which IA version are you using?
Francesco Toscano
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MVE
Posts: 9
Joined: Mon Mar 30, 2020 4:10 am

Re: Installer Hanging

Postby MVE » Sat May 16, 2020 12:04 am

InstallAware 18 (Build 10.23.13) Santa Catalina Thomas

FrancescoT
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Re: Installer Hanging

Postby FrancescoT » Mon May 18, 2020 1:21 pm

For what I noticed from your log, I suspect this may be related due concurrent running process while your setup is running, and very probably, some of these have a direct relation with the components your setup installs or removes. This also supposing that your installer hangs, but then it completes.

- Is the issue reproducible on a CLEAN MACHINE where exclusively the OS is installed (without any other software...excluded yours, of course)?

You may also do a try with building your project with IA X11 (you may use the trial, of course). Then you should also try with disabling the RESTART MANAGER using the "MYAH_DISABLE_VISTA_RESTART_MANAGER" pre-defined variable.

Unfortunately IA 18 is a bit outdated version, and this didn't include RESTART MANAGER support.
Francesco Toscano
InstallAware Software Support

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MVE
Posts: 9
Joined: Mon Mar 30, 2020 4:10 am

Re: Installer Hanging

Postby MVE » Mon May 18, 2020 2:56 pm

Thanks Francesco,

Yes the issue is reporducable if we are trying to install a next version. Then the Privousversion installation script is executed and hanging.
I will check with the options and try with IA X11 version.

Thanks and Regards,
Veerendra B.

MVE
Posts: 9
Joined: Mon Mar 30, 2020 4:10 am

Re: Installer Hanging

Postby MVE » Fri May 22, 2020 9:18 am

Hi Francesco,

While trying the new installer I am getting error for "Windows Update History" I copied the files from our previous installaware folder to the newly installed X11 folder still its not accepting it. Is this still available? if not how to replace it?

---------------------------
Script Load Error
---------------------------
This script uses a plug-in that is not available on your system:
Windows Update History

Please install this plug-in before opening this script. Closing project now.

To install plug-ins:

1. Open the Control Panel "Programs and Features" applet,
2. Choose the "Change" option for InstallAware,
3. Select "Change features" and install missing plug-ins.
---------------------------
OK
---------------------------

FrancescoT
Site Admin
Posts: 4943
Joined: Sun Aug 22, 2010 4:28 am

Re: Installer Hanging

Postby FrancescoT » Fri May 22, 2020 10:25 am

This is because one of more scripts of your project use a plugin which is not installed on your system.

Unfortunately this is not an InstallAware plugin, and I can only suppose this is a third party plugin.
In all honesty, I have no idea on how you can get this one. You should try to ask this to the person who released the project.
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
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MVE
Posts: 9
Joined: Mon Mar 30, 2020 4:10 am

Re: Installer Hanging

Postby MVE » Tue May 26, 2020 1:20 am

Hi Francesco,

I entered the registry entries manually for the custom plugin and that worked. Now we are able to create the Installer with the Latest version using the option "Restart Manager", However if we use that then the local vairables(persistance) and not having values. Is there any workaround for this.

Thanks and Regards,
Veerendra B.

FrancescoT
Site Admin
Posts: 4943
Joined: Sun Aug 22, 2010 4:28 am

Re: Installer Hanging

Postby FrancescoT » Tue May 26, 2020 1:14 pm

For what I recall "Restart Manager" doesn't have any effect on variables persistence. Probably this is a new issue that has another cause ... supposing that I haven't missed your question.
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


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