InstallAware

Hello,

I'm hoping someone can help me determine how to get around this - it is a case of us being too smart for our own good.

At the beginning of each install we use an executable (stored as a baggage file) to check the actual operating system so that we were able to block our installs on operating systems we weren't supporting, even when the user tried to run the install in compatibility mode.

What we have found now is that if the software is installed and a client upgrades to Windows 10 and keeps any installed applications, they can now no longer remove the old application because we check the O/S and terminate the installation.

I've found the Uninstall folder location with the files used for the uninstall - can I replace one of these somehow?

Thanks,

Sheri

Dear Sheri,

did you try to run a new build of the same package?
Probably the automatic uninstallation process of the previous version will be able to remove the package.

Regards

Francesco,

I resolved my issue by testing for the REMOVE flag to be FALSE when doing my custom O/S check at the start of the install. I don't care what platform I'm on when uninstalling, only installing.

Sheri