Problem on UHD Display

Got a problem you cannot solve? Try here.
SteveDude
Posts: 253
Joined: Wed Apr 11, 2007 6:07 pm

Problem on UHD Display

Postby SteveDude » Fri Dec 18, 2015 1:29 pm

Just got a pretty kick tail PC with a UHD Display. Most other programs display properly, but not Installaware.

See attached Screen Capture.
Attachments
Installaware.png
Installaware.png (194.67 KiB) Viewed 7863 times

SteveDude
Posts: 253
Joined: Wed Apr 11, 2007 6:07 pm

Re: Problem on UHD Display

Postby SteveDude » Fri Dec 18, 2015 2:56 pm

I should note the screen capture looks fine, but on the screen the text is so small you can't read it.

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Problem on UHD Display

Postby FrancescoT » Mon Dec 21, 2015 11:35 am

Dear SteveDude,

unfortunately thare are some limitations with a UHD Display.

I have already informed our dev team about the problem.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

vesigo
Posts: 10
Joined: Mon Dec 21, 2015 2:58 pm

Re: Problem on UHD Display

Postby vesigo » Mon Dec 21, 2015 3:04 pm

I'm trying to deal with this same issue. I'm only running display scaling at 175% and InstallAware does not scale at all, making it impossible to read or use. It appears InstallAware declares in its manifest that it's High DPI aware, when in reality it's not. This in turn deactivates the Windows compatibility display scaling as a workaround. A fix to this would be greatly appreciated.
Jeremy Tilley
Vesigo Studios

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Problem on UHD Display

Postby FrancescoT » Tue Dec 22, 2015 7:02 am

Dear Jeremy,

in fact the InstallAware manifest correctly declares that the GENERATED SETUP PACKAGES are High DPI aware.

The issue discussed here it's instead limited to the IA IDE segment.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

vesigo
Posts: 10
Joined: Mon Dec 21, 2015 2:58 pm

Re: Problem on UHD Display

Postby vesigo » Tue Dec 22, 2015 10:02 am

Francisco,

I too am talking about the IA IDE.
Jeremy Tilley
Vesigo Studios

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Problem on UHD Display

Postby FrancescoT » Tue Dec 22, 2015 11:59 am

Dear Jeremy,

I know that ... I was referring to your note about "High DPI aware".
What reported by the IA documentation is totally correct, because refers to the GENERATED SETUP PACKAGES, which are High DPI aware.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

SteveDude
Posts: 253
Joined: Wed Apr 11, 2007 6:07 pm

Re: Problem on UHD Display

Postby SteveDude » Wed Jan 13, 2016 8:35 pm

...this problem has been fixed in the latest update :).

vesigo
Posts: 10
Joined: Mon Dec 21, 2015 2:58 pm

Re: Problem on UHD Display

Postby vesigo » Wed Jan 13, 2016 8:53 pm

I can also see this issue has been addressed in the latest build, which is great! Now it needs some fine tuning. Across the IDE, many of the text labels and other controls are cut off. I've attached a few examples when running at 175% display scaling.

SS1.png
SS1.png (45.45 KiB) Viewed 7759 times

SS2.png
SS2.png (18.79 KiB) Viewed 7759 times

SS3.png
SS3.png (15.11 KiB) Viewed 7759 times
Jeremy Tilley
Vesigo Studios

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Problem on UHD Display

Postby FrancescoT » Thu Jan 14, 2016 12:19 pm

Dear Jeremy,

let me check this.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

EricHarmon
Posts: 5
Joined: Mon Jan 07, 2008 5:29 pm

Re: Problem on UHD Display

Postby EricHarmon » Tue Sep 13, 2016 8:32 am

I just purchased a Surface Book and installed InstallAware on it as part of the process of switching from my desktop to the Surface Book. The latest version of InstallAware (x5) has really bad issues on the Surface Book, which is running at 200% display scaling. And some of the fonts are so incredibly small that I can't even read them.

Is there any hope for relief from this in the near future? My changing business needs are such that I'm going to have to be running most of the time on the Surface Book, and InstallAware is one of only two programs that I run that I've encountered the problem with, to this extent, so far.

I've attached a screenshot. The problem areas are the list on the right side of the screen, which has overlapping text; and the central area where the links are too small to read.
Attachments
IA.png
IA.png (1.44 MiB) Viewed 6840 times

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Problem on UHD Display

Postby FrancescoT » Thu Sep 15, 2016 11:19 am

Dear Eric,

I also have a Surface Book and I also had similar problems with many different applications.

I have managed to solve most of them with changing the default display settings.
Currently I am using 1280x800 for the screen resolution and 100% as font scaling.

I have been also informed that after installing the new Intel driver for the GPU, it's even possible to set the Surface Book display to 1280x854. This should be an ideal resolution and the new driver should also fix some display problems.

Unfortunately this has to be installed manually, because the Intel GPU driver installer seems to not detect the custom hardware on the Surface series hardware. For now, I didn't have any chance to try to install the new driver ... I'll post my results once done, of course.

Hope this helps you.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 32 guests