InstallAware

Hi,
While installing i am getting the error " unable to copy installation data to local folders".
I looked at the similar topics, but none of them helped. What could be the reason for this?
It extracts till 77% ans then stops with this message.

Dear kishorkk23,

which IA version are you using?

Did you try to generate a log file of the installation (<setup.exe> /l=<path to logfile>)?

Regards

Hi FrancescoT,
I am using IA 12. The issue comes when i had a certain directory has longer file names with some special characters.
I will try to attach this folder.

But how can this result in error?

Part of the folder, as this forum is not allowing me to upload the complete folder

Dear kishorkk23,

I am sorry, but I am not able to verify any issue using your attachment.

As I said, I suggest you to run a logged installation (<setup.exe> /l=<path to logfile>).
Hopefully, the generated LOG may report some more details about the source of your error.

Regards

Hi,
By un-checking the option to cache installation files, the error went off.

What could be the issue?

Regards,
Kishor

Dear Kishor,

maybe I am wrong, but honestly I don't see the relation that such option can have with the problem you reported.

As I said previously, I suggest you to run a logged installation (<setup.exe> /l=<path to logfile>).
This may report some more detailed information about the effective source of the problem.

Regards

Hi,
With the command <setup.exe> /l=<some_log>, the GUI of our software gets invoked and the next buttons are disabled in that flow ! so i cannot capture the log.

Regards,
Kishor

Dear Kishor,

honestly I don't know why your next button appears disabled. Maybe you altered the default dialogs behavior.
For sure this hasn't nothing with our default implementation of the log option.

Regards