InstallAware

I have several reports of my installer reporting errors (2318 - File Not Found) - the issue I looking for hep for is to track down what is going on. The file(s) do exist in the installer, the problem is that *different* files are reported as missing on different machines - nothing consistent and we verified that every file in the installer build does exist when the installer is created.

An example of the error message:

Product: Securexam -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2318. The arguments are: C:\Program Files (x86)\Securexam\PdfFiles\3462CD.pdf, <-- each time a different file may be reported missing

What should we be looking at to track down a 'package problem'?

Thanks!

Dear Shmulik28,

did you check if an installed Anti Virus is the cause of your problem?

For what you are reporting ...it seems so.

Regards

Yes, I'm sure it's definitely an AV thing. Again, different files (all posted to the totalvirus site first to have them 'pass' through 50+ AV products) are removed.

What I'm curious about, is is there something / a flag that I can set that basically will cause the entire install to fail / rollback if any of the files are not installed?

The installation "succeeds", but I can check in the Appplication Event log and see a file, two or three that received the 2318 error - I'd rather have the install rollback, so at least it was obvious to the user and we could help navigate them through their AV product.