Fatal error during installation

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SebSpiers
Posts: 38
Joined: Tue Dec 20, 2016 7:14 am
Location: Tewkesbury, UK

Fatal error during installation

Postby SebSpiers » Wed Feb 08, 2017 11:22 am

For some reason my MSI has decided to have a "Fatal error during installation".

Through debugging I can see the issue occurs at "Apply Install" and the log from the MSI contains the following:

Code: Select all

MSI (c) (A0:90) [17:15:51:573]: Note: 1: 2205 2:  3: Error
MSI (c) (A0:90) [17:15:51:573]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1707
MSI (c) (A0:90) [17:15:51:573]: Note: 1: 2205 2:  3: Error
MSI (c) (A0:90) [17:15:51:573]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709


I have seen other threads suggesting the fix is to generate a new Product Code / Revision Code, which I have tried but it doesn't seem to have worked.

Any ideas?
I'm not a developer, I just want to install things...

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Fatal error during installation

Postby FrancescoT » Wed Feb 08, 2017 2:39 pm

Dear SebSpiers,

you should attach the entire log file.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
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SebSpiers
Posts: 38
Joined: Tue Dec 20, 2016 7:14 am
Location: Tewkesbury, UK

Re: Fatal error during installation

Postby SebSpiers » Thu Feb 09, 2017 3:34 am

MSI log attacked.
msi.log
(356.34 KiB) Downloaded 310 times
I'm not a developer, I just want to install things...

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Fatal error during installation

Postby FrancescoT » Thu Feb 09, 2017 2:55 pm

Dear SebSpiers,

the log doesn't report any error ... this terminates with;

Code: Select all

MSI (c) (40:C0) [17:18:39:984]: Windows Installer installed the product. Product Name: Smart Instant Issuance Front End Server. Product Version: 2.7. Product Language: 1033. Manufacturer: Oberthur Technologies. Installation success or error status: 0.

...and this appears to be totally correct.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

SebSpiers
Posts: 38
Joined: Tue Dec 20, 2016 7:14 am
Location: Tewkesbury, UK

Re: Fatal error during installation

Postby SebSpiers » Fri Feb 10, 2017 5:50 am

I receive the error from the MSI "Fatal error during installation" and the application is not installed.
I'm not a developer, I just want to install things...

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Fatal error during installation

Postby FrancescoT » Fri Feb 10, 2017 12:51 pm

Dear SebSpiers,

if you have any chance to post a very "VERY MINIMAL" project that replicates the issue, I'll have a look.

For sure, the log you posted doesn't expose any error.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


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