Install Build in X6 Hangs in XP 32-bit

[Sheri_Steeves]

Hello,

Testing installs built from the new version, X6. Sadly we have to support REALLY REALLY old operating systems and when testing the install on Windows XP 32-bit (SP2) it just hangs at the point of starting the install.

IA-X6-WindowsXP32Bit.png (21.62 KiB) Viewed 4330 times

I ran the setup with /l=<logfile> and the output is as follows; there is a bunch of variable and property settings before this which I did not include here. I can sent the complete file if needed.

=== TIFF Image Printer 11.0: Applying Changes @24/02/2017 1:29:43 PM ===

<deleted variables and properties >

*** MSI Database ***
C:\Documents and Settings\Randy\Local Settings\Temp\mia2\pntifsetup_11.0.006.msi

*** GUID ***
{5659F4A8-2B00-47C5-AFDF-A0919CA66D79}

*** Data Directory ***
C:\DOCUME~1\ALLUSE~1\APPLIC~1\mia2.tmp\data
*** Media Directory ***
\DOCUME~1\ALLUSE~1\APPLIC~1\mia2.tmp
*** MSI Directory ***
C:\DOCUME~1\Randy\LOCALS~1\Temp\mia2

Any ideas why the install will not run on XP anymore? The previous installs I built in X5 did run on XP-32 bit.

Thanks,

Sheri

[FrancescoT]

Dear Sheri,

I just tried to replicate what you reported and honestly, I am not able to see any problem. I used one of my personal old projects (originally released with IA 2012) and the setup generated by the IA X6 build gets installed without problem on XP SP2 (x86).

I can only suppose that your issue seems to have a different cause.

Regards

[Sheri_Steeves]

Franscesco,

OK, thanks, good to know it is supposed to work at least. The same project was working with X5 last week so it did seem strange.

Sheri

[Sheri_Steeves]

Francesco,

I was able to duplicate this behaviour here using a vanilla project created using the Project Wizard in X6 that only copies a single PDF into the install folder and creates a single shortcut.

When I get to the Progress dialog, the progress meter immediately goes to full and then hangs at that point. The Cancel button is enabled, and I can click it and say yes, cancel the install but it does not cancel. I have to kill it from the Task Manager.

In both cases I am created a single compressed setup.exe. For my product install, it is double-signed. The test one has Authenticode unchecked for now.

I can provide you with a sample project if you wish.

[FrancescoT]

Sure!

Send me your project as compressed archive to: support@installaware.com.

Please don't forget to include all the files used by your project.

Regards

[Sheri_Steeves]

Francesco,

Great, thanks! Sample project emailed along with sample files and my test environment settings.

Sheri

[FrancescoT]

Dear Sheri,

I received your email. I'll be back to you as soon as I can.

Regards