Unistall X5 fails

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Horst Reichert
Posts: 9
Joined: Fri Jan 27, 2017 2:48 am

Unistall X5 fails

Postby Horst Reichert » Thu Mar 09, 2017 2:18 am

As I want to install X6 and have limited space available I want to uninstall X5 before.
I tried several times but It hangs several minutes at the message "Unregistering InstallAware Add-In for VisualStudio 2015".
Then it finishes with the message "InstallAware Installation failed "General Setup failure". Please check your Settings and try again".

I checked the Settings used repair etc. without any success uninstalling.

How to proceed?

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Unistall X5 fails

Postby FrancescoT » Thu Mar 09, 2017 6:16 am

Dear Horst,

this may be due a system corruption.

I suggest you to try with the following tool.
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

hope this helps you.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

Horst Reichert
Posts: 9
Joined: Fri Jan 27, 2017 2:48 am

Re: Unistall X5 fails

Postby Horst Reichert » Fri Mar 10, 2017 9:01 am

Dear Francesco,
sorry did not work.
InstallAware is not in the list of programs to be uninstalled.
Do you have a GUID to enter in the "Not listed" field?

Regards

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Unistall X5 fails

Postby FrancescoT » Fri Mar 10, 2017 2:35 pm

Dear Horst,

can you contact me at; support@installaware.com?

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


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