X5 Web media block failing to download

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rev23dev
Posts: 131
Joined: Tue May 12, 2009 2:42 pm

Re: X5 Web media block failing to download

Postby rev23dev » Tue Mar 21, 2017 6:14 pm

Saw this again so did some through troubleshooting and didn't get many results.

Disabled all firewalls.

Downloaded the file within IE. No issues.

Downloaded Fiddler4 (web inspecting tool) to watch the request happen from IA. Hits the server, receives a response code of 200 and seems to contain the entire binary of the file.

So, the file is on the server and downloaded just fine. IA just seems to think it didn't. Try to resume broken download or download a fresh copy does nothing other than just immediately pop the error up again. Again, Fiddler shows the traffic and appears fine.

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: X5 Web media block failing to download

Postby FrancescoT » Wed Mar 22, 2017 2:21 pm

Dear Rev23dev,

I should be able to replicate the issue, otherwise it's very difficult for me to say something more about this "possible" issue.
Just for test purpose, you may try to give a different file name to that specific Web Media Block. I would be curious to know what happens.

Regards
Francesco Toscano
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rev23dev
Posts: 131
Joined: Tue May 12, 2009 2:42 pm

Re: X5 Web media block failing to download

Postby rev23dev » Wed Mar 22, 2017 10:29 pm

Yeah, I know it's hard to diagnose on your end :( That's why i'm proposing more detailed error messages that can be accessed by us but generally hidden from view. It's always hard to tell what exactly is going wrong here.

I like the idea of renaming it. I think I'm going to upgrade to X6 and replace the packages and see what happens, too.


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