License display notice

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SITL
Posts: 116
Joined: Tue Sep 27, 2016 12:31 am

License display notice

Postby SITL » Wed May 17, 2017 2:05 am

Dear Francesco,

Thanks for all your support.
We are using licensed copy of InstallAware X5.
We have released Beta candidate, there are about 5 - 6 peoples complaining
about InstallAware unlicensed copy display notice.
( please see the attached file for the exact message )
However it is not consistent.
Please help me.

Regards
SITL
Attachments
LicenseDisplay notice.docx
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FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: License display notice

Postby FrancescoT » Wed May 17, 2017 11:29 am

Dear SITL,

as first;

Did you activate the product?

If true, did you activate the product using a correct license file?

*Each InstallAware version (including updates) requires a specific personal license file to activate the product and this should have been generated at the time when that specific version was available (by accessing to your personal account page).

Using different versions of license installers and trial downloads can wreak havoc with the IDE and the setup engine. Out-of-sync versions cause a lot of random issues with the setups purely due to engine/compiler/script version mismatches and cannot be supported by technical support.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

SITL
Posts: 116
Joined: Tue Sep 27, 2016 12:31 am

Re: License display notice

Postby SITL » Thu May 18, 2017 12:12 am

Dear Francesco,

Thanks for sharing all the necessary technical the details.
I will verify everything.

Regards
SITL


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