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License display notice

Posted: Wed May 17, 2017 2:05 am
by SITL
Dear Francesco,

Thanks for all your support.
We are using licensed copy of InstallAware X5.
We have released Beta candidate, there are about 5 - 6 peoples complaining
about InstallAware unlicensed copy display notice.
( please see the attached file for the exact message )
However it is not consistent.
Please help me.

Regards
SITL

Re: License display notice

Posted: Wed May 17, 2017 11:29 am
by FrancescoT
Dear SITL,

as first;

Did you activate the product?

If true, did you activate the product using a correct license file?

*Each InstallAware version (including updates) requires a specific personal license file to activate the product and this should have been generated at the time when that specific version was available (by accessing to your personal account page).

Using different versions of license installers and trial downloads can wreak havoc with the IDE and the setup engine. Out-of-sync versions cause a lot of random issues with the setups purely due to engine/compiler/script version mismatches and cannot be supported by technical support.

Regards

Re: License display notice

Posted: Thu May 18, 2017 12:12 am
by SITL
Dear Francesco,

Thanks for sharing all the necessary technical the details.
I will verify everything.

Regards
SITL