InstallAware

Hi,

an important customer somehow managed to have a system where the software does not appear in the list of installed programs in the control panel, but the setup wants to uninstall a previous version which it cannot find the resources for.

I need to know where exactly the "Get Installed State for" looks in the registry. How does it determine that there is a version xy installed?

regards
Anja

Hi Anja,

search the registry for the product ID of the setup and delete all of its entries.
The most important one seems to be
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MimarSinan\InstallAware\Ident.Cache\<productID>


Preferably, if your customer still has available the setup of the previously installed version, he can just run it again,
then uninstall it and then start the setup of the new version.