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X11 License Fails to Activate

Posted: Mon May 04, 2020 6:18 pm
by jmrunyan
Our development team upgraded our floating license to X11 Admin Studio back in February. We succefull installed X11 at the time. I am moving to a different computer and trying to install X11 there but the license won't activate.

I have re-generated the licenses but that did not help.

This was purchased by the USDOT FMCSA. The purchaser was Richard Kim (Federal Motors Carrier Safety Admn MC-RID).

What steps am I missing.

Thanks you.

John M. Runyan

Re: X11 License Fails to Activate

Posted: Tue May 05, 2020 9:24 am
by FrancescoT
It would be probably better to contact support for this (support@installaware.com). Please also report the exact description of the error received when activating the product.