InstallAware

Access violation ... uxtheme.dll

Please see attached.
I did try to completely uninstall/reboot/install IA

Will greatly appreciate any help.
Sincerely
Vlad

Due the "uxtheme.dll access violation", it sounds to be a system issue. I would also not exclude that this may be caused by an installed third party AV (if any installed).

Last but not least, IA 10 is a quite old product version, and "obviously" because its release date, it cannot include Win 10 2004 support natively.

Francesco, thank you for getting back to me.

Product works perfectly fine on same machine while in evaluation mode, but ss soon i run our "IA .......Group, Inc..exe" to activate license - i start getting this errors.

So, there is nothing wrong with product, something wrong with the way activation is done.

Please help.

Thank you
Sincerely
Vlad

So, the license activation seems to be applied correctly (the license installer doesn't report any error), but then your IA product fails to start once activated. Correct?

Exactly.

Summaries: i install IA, start IAin the evaluation mode, open existing project and everything works as usual, i can modify project, save, run the build etc.

I close the IA, but as soon as i activate IA via xxx.exe (no errors or any abnormality reported) and open a project, every time i click anywhere in IDE it is trowing an error.

Thank you for getting back to me.

Do you have any Third Party Anti Virus installed?

If true, I suggest you to verify if this is responsible of your issue.

FrancescoT wrote:Do you have any Third Party Anti Virus installed?

If true, I suggest you to verify if this is responsible of your issue.

Hi Francesco.

No, i don't, just windows security.

Windows security cannot be the problem.

So at this point, It may be due a problem with the activation file itself. This may be corrupted.

Did you try with activating the product on an older OS?

FrancescoT wrote:Windows security cannot be the problem.

So at this point, It may be due a problem with the activation file itself. This may be corrupted.

Did you try with activating the product on an older OS?

Hi Francesco.

Just did. Windows 7 enterprise. Al works as intended.

Thank you

I may do a try if you have any chance to send me your license file.

At any rate, please consider that IA 10 is an obsolete product. This was released several years before the availability of the Win Ten OS. So, it may be more than possible the lack of Win Ten support.

FrancescoT wrote:I may do a try if you have any chance to send me your license file.

At any rate, please consider that IA 10 is an obsolete product. This was released several years before the availability of the Win Ten OS. So, it may be more than possible the lack of Win Ten support.

Thank you Francesco.
Greatly appreciated.
What is the best way to sent you a file (it is an XXX.EXE ) ?

Sincerely
Vlad

You can send your file (as compressed archive) to: support@installaware.com.

FrancescoT wrote:You can send your file (as compressed archive) to: support@installaware.com.

Hi Francesco.
Just did.
Please let me know if you got it.
outlook and gmail refuse to send this attachment (xxx.rar), but look like it is Ok with yahoo.

Thank you.
Sincerely
Vlad

Yes, received.