Compression errors with no changes

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ngurram
Posts: 36
Joined: Mon Jun 08, 2020 6:54 pm

Compression errors with no changes

Postby ngurram » Mon Dec 13, 2021 9:52 am

Hi, We started to get this compression error (attached) randomly with absolutely NO change to the installer. Any idea why or how to resolve it?

Thanks
Mallika
Attachments
CompressionError.png
CompressionError.png (29.8 KiB) Viewed 32309 times

FrancescoT
Site Admin
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Joined: Sun Aug 22, 2010 4:28 am

Re: Compression errors with no changes

Postby FrancescoT » Tue Dec 14, 2021 8:01 am

Is the error reproducible on any target?
Did you encounter the issue once re-compiled the installer?
Which is the compression level defined with project?
Do you have any Third Party Anti Virus installed?
Francesco Toscano
InstallAware Software

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ngurram
Posts: 36
Joined: Mon Jun 08, 2020 6:54 pm

Re: Compression errors with no changes

Postby ngurram » Tue Dec 14, 2021 7:33 pm

FrancescoT wrote:Is the error reproducible on any target?
Did you encounter the issue once re-compiled the installer?
Which is the compression level defined with project?
Do you have any Third Party Anti Virus installed?


Yes it is reproducible on any target. It happened after re-compiled the installer (happens with every build). I've not made any changes to default compressions level. (attached the screenshot below)
And no new third party AV. The installer from previous builds works fine.

Is there a possibility that this could be caused by:
a. changes to installable files?
b. multiple merges to different branches?

Thanks
Mallika
Attachments
BM_IA_Compression.png
BM_IA_Compression.png (22.77 KiB) Viewed 32297 times

FrancescoT
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Re: Compression errors with no changes

Postby FrancescoT » Thu Dec 16, 2021 10:01 am

I am not able to replicate what you are reporting.
If you have a chance to send me a reproducible project, I can surely try to do some more verifications.
Francesco Toscano
InstallAware Software

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ngurram
Posts: 36
Joined: Mon Jun 08, 2020 6:54 pm

Re: Compression errors with no changes

Postby ngurram » Thu Dec 16, 2021 3:32 pm

Sure Francesco. Pls let me know how can I send it? Also it used to not happen, maybe after repeated merges / recompiles it triggered? If I were to manually modify the compression rate to something else, it will work fine. This is the 2nd project this has happened, I wanted to know what triggers this behavior.

Thanks
Mallika

ngurram
Posts: 36
Joined: Mon Jun 08, 2020 6:54 pm

Re: Compression errors with no changes

Postby ngurram » Wed Dec 29, 2021 12:38 am

Any idea what could be causing these compression errors? How would you like me to send the project Francesco?

Thanks
Mallika

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Compression errors with no changes

Postby FrancescoT » Thu Dec 30, 2021 3:47 pm

Please send it as compressed archive to: support@installaware.com
Francesco Toscano
InstallAware Software

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ngurram
Posts: 36
Joined: Mon Jun 08, 2020 6:54 pm

Re: Compression errors with no changes

Postby ngurram » Thu Dec 30, 2021 10:32 pm

Thanks Francesco. I've sent email. The size was too big for the email, so I sent only zipped up project files without any dependent dialogs etc but also uploaded the all the files to onedrive and sent the link in the email.

Thanks
Mallika

Mohamed Koker
Posts: 19
Joined: Wed Oct 31, 2007 12:34 am

Re: Compression errors with no changes

Postby Mohamed Koker » Thu Sep 15, 2022 8:21 am

Hi Francesco,

I am also experiencing this problem after upgrading from IA X4 to IA X15.

This issue occurs after changing the compression level and I am currently trying to find a compression level where this error does not occur.

Regards

-Mohamed
Fortune passes everywhere

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Compression errors with no changes

Postby FrancescoT » Fri Sep 16, 2022 12:32 pm

The issue here was fixed with lowering-down the compression level as below:
Compression_settings.png
Compression_settings.png (29.55 KiB) Viewed 31487 times

You could try the same.
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
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Mohamed Koker
Posts: 19
Joined: Wed Oct 31, 2007 12:34 am

Re: Compression errors with no changes

Postby Mohamed Koker » Fri Sep 16, 2022 4:37 pm

Thanks Francesco,

Changing to that compression level resolved this issue.

Do you plan to update the product so that it is not possible to select unsupported compression levels?

Regards

-Mohamed
Fortune passes everywhere

biox
Posts: 3
Joined: Mon Apr 24, 2023 2:22 am

Re: Compression errors with no changes

Postby biox » Mon Apr 24, 2023 10:39 am

Apparently not - I have the same error.
Attachments
instalaware_unknown_compression.png
instalaware_unknown_compression.png (76.95 KiB) Viewed 30038 times

FrancescoT
Site Admin
Posts: 5360
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Re: Compression errors with no changes

Postby FrancescoT » Mon Apr 24, 2023 12:30 pm

Please provide a VERY MINIMAL project that replicates the issue you seem to have.
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
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