Freshly created License X15 does not work

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AlejandroNehring
Posts: 26
Joined: Tue Aug 10, 2010 8:07 am

Freshly created License X15 does not work

Postby AlejandroNehring » Mon Oct 17, 2022 2:54 am

I Installed InstallAware X15
I generated, downloaded and run the license installer
if "Run Installaware now" on the last screen of the licende installer is checked, InstallAware X15 runs.
On the next start InstallAware X15 tells:
"Thank you for Trying InstallAware" and wants me to buy a new license.

I repeated to generate and download and run the license installer. Same result.

I noticed, that the size of the license installer exe changes:
10.225.387 Bytes (generated on August 12th, 2022)
10.225.498 Bytes (generated on October 17th, 2022 09:22)
10.223.401 Bytes (generated on October 17th, 2022 09:32)

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Freshly created License X15 does not work

Postby FrancescoT » Mon Oct 17, 2022 6:03 am

Do you have any Third Party AV installed?
Looks like an installed AV is corrupting your license file.
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

AlejandroNehring
Posts: 26
Joined: Tue Aug 10, 2010 8:07 am

Re: Freshly created License X15 does not work

Postby AlejandroNehring » Mon Oct 17, 2022 7:46 am

no, it seems, as if only windows defender is active.
I deactivated windows defender, created a new license file, downloaded and run it .
Same result.
than I activated windows defender again.

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Freshly created License X15 does not work

Postby FrancescoT » Tue Oct 18, 2022 6:21 am

Please contact: support@installaware.com
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

AlejandroNehring
Posts: 26
Joined: Tue Aug 10, 2010 8:07 am

Re: Freshly created License X15 does not work

Postby AlejandroNehring » Thu Nov 17, 2022 4:01 am

Hello Francesco,

I contacted support@installaware.com on October 26th. Up to now no answer. Now I sent my again to the support


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