Has been happening since IA 10, Dialog shows up white

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ckaware
Posts: 125
Joined: Thu Mar 17, 2011 11:43 am

Has been happening since IA 10, Dialog shows up white

Postby ckaware » Thu Mar 21, 2013 8:10 am

Hello,

Why would this be happening!?!

When you proceed with installation, occasionally a screen shows up white (all objects are not displayed.)
When I click previous to go back to the Choose Folder Dialog I see the following (attached).
If I drag the window off and off the screen it refreshes.

This has been happening since IA 10. Why? (even the cancel button disappears)

Thanks,

CKAWARE
Attachments
whiteScreen.JPG
Weird screen issues with IA (This was on Win 7)
whiteScreen.JPG (38.53 KiB) Viewed 14136 times

FrancescoT
Site Admin
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Re: Has been happening since IA 10, Dialog shows up white

Postby FrancescoT » Thu Mar 21, 2013 8:39 am

Dear CKAWARE,

honestly, I don't know.

If you can send a very minimal project (... including just the dialogs you used), I will try to verify it.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
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ckaware
Posts: 125
Joined: Thu Mar 17, 2011 11:43 am

Re: Has been happening since IA 10, Dialog shows up white

Postby ckaware » Thu Mar 21, 2013 11:03 am

Thanks,

I've sent you an email with a project, the dialogs.

I have tried turning Glass off, I've tried removing that background image and it still happens.

I've seen this (as well as customers) on Windows 7/ Windows 8...

To fix the issue as it occurs you literally drag the installer off/ then back onto the screen.

Chris

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Has been happening since IA 10, Dialog shows up white

Postby FrancescoT » Thu Mar 21, 2013 12:10 pm

I received your file.

will be back as soon as possible or if I require any additional info.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

ckaware
Posts: 125
Joined: Thu Mar 17, 2011 11:43 am

Re: Has been happening since IA 10, Dialog shows up white

Postby ckaware » Fri Mar 22, 2013 12:33 pm

FrancescoT wrote:I received your file.

will be back as soon as possible or if I require any additional info.

Regards


Thanks Francesco,

It's mind boggling as to why this is happening.

Chris

ckaware
Posts: 125
Joined: Thu Mar 17, 2011 11:43 am

Re: Has been happening since IA 10, Dialog shows up white

Postby ckaware » Fri Mar 29, 2013 9:07 am

So this is happening when Windows is using visual themes/ styling. If I turn off AERO themes etc. it will not have this refresh issue.

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Has been happening since IA 10, Dialog shows up white

Postby FrancescoT » Fri Mar 29, 2013 11:08 am

Dear Ckaware,

as I already told you by email, the problem is caused by one of your dialogs.

If you replace that dialog ("clicustom"), with any other dialog, your package works fine.
I suspect exist something with that particular dialog resource causing the issue (... probably the dialog resource file is corrupted).

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

bertclark
Posts: 1
Joined: Mon Apr 01, 2013 8:16 am

Re: Has been happening since IA 10, Dialog shows up white

Postby bertclark » Tue Apr 02, 2013 12:33 am

Having the same problem....has anybody found the solution!! :(

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Has been happening since IA 10, Dialog shows up white

Postby FrancescoT » Tue Apr 02, 2013 11:13 am

Dear User,

as I said with my previous reply, the issue reported by Ckaware seems to be caused by a dialog resource used by his project ( ... maybe corrupted).

If you believe that this doen't apply in your case, please provide a very minimal sample project that replicates the issue and I'll verify it.

Regards.
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

ckaware
Posts: 125
Joined: Thu Mar 17, 2011 11:43 am

Re: Has been happening since IA 10, Dialog shows up white

Postby ckaware » Fri Apr 05, 2013 6:04 am

I figured it out!

One of my dialogs had the formstyle set to fsStayOnTop I changed this to normal and it now works :).

CKAWARE
Last edited by ckaware on Fri Apr 05, 2013 8:23 am, edited 1 time in total.

FrancescoT
Site Admin
Posts: 5360
Joined: Sun Aug 22, 2010 4:28 am

Re: Has been happening since IA 10, Dialog shows up white

Postby FrancescoT » Fri Apr 05, 2013 8:50 am

... very very happy that you solved :D :D :D !
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


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