Debug Installer Hanging
Posted: Tue Apr 29, 2014 1:35 pm
by Shmulik28
I have one customer where my installer hangs for them. They know that it's probably their policy settings, but I cannot find anything in the log file I had them generate. Can someone spot something in the attached log file that may help me assist them?
Thanks!
Re: Debug Installer Hanging
Posted: Wed Apr 30, 2014 9:57 am
by FrancescoT
Dear Shmulik28,
with the log you can only see if there are possible errors with the package execution ... but not if the process hangs for some reason.
Anyway and for what I see from your log, the process starts at; "13:58:09" and completes successfully at "13:58:43" ... so the log report that it has completed the installation in less then 30 seconds.
You should instead try to monitor that system with using a Process Monitor application to see if you are able to identify the source the problem.
Regards