InstallAware

I am now trying the trial version of installaware express. I sent a support query to support@installaware.com before 23rd of this month , but no response till now. I was testing the packaging software on behalf of the company I am working. How would I be able to give a good feedback without an ontime support from you when needed?

Please see here for our official support policy:
www.installaware.com/support-service-options.htm

In order to keep our prices low and our products competitive, and to offer the best support for our paying customers, we regret we cannot guarantee service levels with free support.