Maximum number of licenses dialog

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danielb
Posts: 17
Joined: Tue Jan 09, 2007 7:48 am
Location: Stenungsund, Sweden

Maximum number of licenses dialog

Postby danielb » Thu Sep 25, 2008 8:01 am

Hello!
In our company we have at least two separate licenses for InstallAware (with different versions). The one I use (InstallAware 8) is installed on a server and I use remote connection to work with it (so the build machine can be as pure as possible). Several times a day I see the dialog "Maximum number of InstallAware licenses has exceeded" and the program is shut down. I am almost absolutely sure that I am the only one who works with this license.
Is it possible that it is a bug in the license detection system?
Do you have any tool that I can use too see who or which computers the license system thinks is using the same license?

Best regards,

Daniel Bengtsson
Hogia Administration AB

CandiceJones
Posts: 904
Joined: Thu Dec 22, 2005 7:03 pm
Contact:

Postby CandiceJones » Thu Sep 25, 2008 8:56 am

Its possible your license contains only one user instead of two. Please privately email me your license account login so I can check for you.
Candice Jones
InstallAware
Home of The Next Generation MSI Installer
Get your free copy today - http://www.installaware.com/

danielb
Posts: 17
Joined: Tue Jan 09, 2007 7:48 am
Location: Stenungsund, Sweden

Postby danielb » Wed Oct 01, 2008 1:28 am

I mailed you 6 days ago and a sent a reminder mail yesterday, but have not heard anything from you. I can still not work normally since the license dialog appears now and then and shuts down the program.
Best regards,

Daniel Bengtsson
Hogia Business Accounting Products AB

CandiceJones
Posts: 904
Joined: Thu Dec 22, 2005 7:03 pm
Contact:

Postby CandiceJones » Wed Oct 01, 2008 4:51 am

I haven't received anything from you! Try a PM on this forum instead.
Candice Jones

InstallAware

Home of The Next Generation MSI Installer

Get your free copy today - http://www.installaware.com/

danielb
Posts: 17
Joined: Tue Jan 09, 2007 7:48 am
Location: Stenungsund, Sweden

My credentials

Postby danielb » Wed Oct 01, 2008 4:56 am

Thanks for the answer. I sent my mails to sales@installaware.com.
My license account login name is FredrikIlde.
Best regards,

Daniel Bengtsson
Hogia Business Accounting Products AB


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