InstallAware 17 not installing on Windows 8.1

For all your non-technical questions.
keithomas2
Posts: 4
Joined: Mon Jul 01, 2013 4:35 pm

InstallAware 17 not installing on Windows 8.1

Postby keithomas2 » Thu Oct 03, 2013 12:30 pm

Hi, I'm trying to debug issues with our product installer causing a bsod on Windows 8.1. Our installer is built using InstallAware 17. To debug my problem I created a debug version of my installer and then tried to install InstallAware 17 on Windows 8.1. Unfortunately the InstallAware 17 install itself just silently fails. I see the verification dialog (see screenshot) for a while but it then just goes away.

As per the attached screen shot I'm using,
- Windows 8.1 Pro Preview, Build 9431

I'm stuck as to my next steps.
Attachments
InstallawareWindows81.png
InstallawareWindows81.png (61.77 KiB) Viewed 6492 times

FrancescoT
Site Admin
Posts: 4852
Joined: Sun Aug 22, 2010 4:28 am

Re: InstallAware 17 not installing on Windows 8.1

Postby FrancescoT » Thu Oct 03, 2013 12:42 pm

Dear keithomas2,

... let me check.

Regards
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

FrancescoT
Site Admin
Posts: 4852
Joined: Sun Aug 22, 2010 4:28 am

Re: InstallAware 17 not installing on Windows 8.1

Postby FrancescoT » Mon Oct 07, 2013 12:04 pm

Dear keithomas2,

Just tested and IA 17 installs correctly on WIN 8.1. I can only suppose that there is a problem with your OS.

Regards
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

AdalDiaz2
Posts: 3
Joined: Thu Mar 13, 2014 10:51 pm

Re: InstallAware 17 not installing on Windows 8.1

Postby AdalDiaz2 » Fri Mar 14, 2014 12:21 am

Hello Keith, i just have updated from Windows 7 to Windows 8.1 and my version is IA 17, could u fix ur issue? i actually can't find the password, but i have requested anybody for it... well my question is, does this version has any uncompatibility with Windows 8.1?

Regards!

FrancescoT
Site Admin
Posts: 4852
Joined: Sun Aug 22, 2010 4:28 am

Re: InstallAware 17 not installing on Windows 8.1

Postby FrancescoT » Fri Mar 14, 2014 5:44 am

Dear AdalDiaz2,

... as I already said with my previous reply, IA 17 works fine on WIN 8.1.

Regards
Francesco Toscano
InstallAware Software Support

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


Return to “Non-Technical”

Who is online

Users browsing this forum: No registered users and 3 guests