InstallAware

Dear User,

No, we do not abandon any InstallAware user and we will continue to offer our support to past versions of InstallAware products.

Certainly due the fact that InstallAware NX is currently our major release, it will be very difficult that updates for the 2012 version will be released in future.

Regards

For reference, the website problems was solved by always calling Delete Virtual Folder before Create Virtual Folder;
http://www.installaware.com/forum/viewt ... f=2&t=6555

FrancescoT wrote:Dear User,

No, we do not abandon any InstallAware user and we will continue to offer our support to past versions of InstallAware products.

Certainly due the fact that InstallAware NX is currently our major release, it will be very difficult that updates for the 2012 version will be released in future.

Regards

I don't mean to be rude but if there's a bug in 2012 and there's no workaround, and also you are not going to release a fix, how do you call it?

Bjarne wrote:For reference, the website problems was solved by always calling Delete Virtual Folder before Create Virtual Folder;
http://www.installaware.com/forum/viewt ... f=2&t=6555

Thanks Bjarne, I am going to test this right away!

Dear User,

I don't mean to be rude but if there's a bug in 2012 and there's no workaround, and also you are not going to release a fix, how do you call it?

You are not rude ... but I mine exactly what I said. As for any past IA version it will be very difficult that updates will be released.

Regards

My company sells sw and supports up to 2 versions before the current one.
I understand this is not the place to discuss your support policies, next time I will better evaluate a product's support options before purchasing.

On topic, looks like the "delete vdir" workaround works!
Thanks again, Bjarne!

FrancescoT wrote:Dear User,

Unfortunately I do not have any news.

Could you please send me a very simple project that replicate the issue?

Regards

Hi Francesco,

I am having exactly the same problem and reported it long ago:

http://www.installaware.com/forum/viewt ... f=2&t=7054

You can find a sample project attached there.
I tried to re-create virtual folders as suggested above in this thread. That did not help.
Please advise as this issue is very annoying. It affects our customers and I can't find any workaround.

Cheers,
Alex

lbertoldi wrote:
On topic, looks like the "delete vdir" workaround works!
Thanks again, Bjarne!

I just noticed this workaround and it works for me too!

Bjarne, thank you very much for sharing!

Dear Alex,

the issue has been fixed with InstallAware NX.

Regards