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InstallAware cannot be located on your system

Posted: Fri May 14, 2010 6:55 pm
by mikep
I downloaded and installed v9 r2, after uninstalling older v9. Then I generated a license key, downloaded, and ran it. I got this message (tried three times):
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Packard Systems InstallAware Licensing Setup
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InstallAware cannot be located on your system.

Please download and install the trial edition of InstallAware from the public InstallAware website before attempting to install your license.
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How can I repair this?

Thanks
Mike

Re: InstallAware cannot be located on your system

Posted: Fri May 14, 2010 7:02 pm
by MichaelNesmith
Please email support to schedule a remote assistance session.

Re: InstallAware cannot be located on your system

Posted: Fri May 14, 2010 7:44 pm
by mikep
Thanks for the reply.

I solved the issue. For the benefit of others, I first uninstalled r2. Then I went through the registry searching for "installaware" and removed anything that referred to the old location of v9 (r2 installs in a different folder under Program Files).

After re-installing r2, the license key exe worked.

Thanks