InstallAware

Hi,
I am facing problem of add feature "dialog designer" to InstallAware 9 sp1.
I hit error

extraction of installation data downloaded from the web has failed. What would you like to do installaware?

Any ideas?

FYI, my license file version is 7 but able to install IA9. Is it because of licensing issue?

Thank you

Your license must match the version of InstallAware you're using.

Hi
May I know who should I contact to for this ?

Thank you

Please direct licensing questions to [email protected]

mills wrote:Please direct licensing questions to [email protected]

Hi
I have sent email to email address as above. But no reply till now.

From a technical perspective, the version/edition of InstallAware you're using needs to match your license.

If you're trying to install from an old web-based installer, it won't work.

I'll follow up with Sales to see if they can't help you get your licensing situation under control.

Any update? I need it urgent!!
It we need to pay any additional fee, please contact me. But I have not received any reply from your sales team regarding this issue since first day!!!

Thank you

Our sales team has replied to you twice. Perhaps you're filtering emails from us?

You would need to:
- Install latest "trial" version of InstallAware.
http://installaware.com/downloads-product-downloads.htm

- Log on and generate a new license to install at:
http://www.mimarsinan.com/customers

Hi
I checked my mail box including junk mail, no email from @installaware.com