Page 1 of 1
SHLWAPI.DLL Access Violation
Posted: Tue Dec 28, 2010 1:29 pm
by joakes
Today on an install created with IA10.0.3 an error message popped up.
Runtime error in setup script.
Line Number: 556
Access violation at address 77150F29 in module "SHLWAPI.dll".
Read of address 04ABA2C8
Line 556 is code that was put in by the template from IA - "Apply Install"
The user is on a Windows Vista 32-bit machine using the windows 98 theme/appearance.
Any ideas what would cause that? Clicking OK causes the installer to close.
Re: SHLWAPI.DLL Access Violation
Posted: Tue Dec 28, 2010 1:55 pm
by giaviv
Dear joakes,
shlwapi.dll is a system library that deals with URL's, registry entries and more. It could be that your file is corrupted. Could you attach your installation script (or at least the part around line 556) and your shlwapi.dll file here (or send it to
[email protected])?
Thanks,
Aviv Giladi
InstallAware Support
Re: SHLWAPI.DLL Access Violation
Posted: Wed Dec 29, 2010 3:17 pm
by joakes
We have now had the same problem on another Vista machine and now an XP machine as well - both of these machines were clean windows installs. We cannot reproduce this in house but it is happening more frequently now that we are using the new IA10 installer.
Same line number, same message.
Here is the text from the installer where the problem occurs:
Code: Select all
Comment: TO-DO: Insert any additional install commands here
Register Library $TARGETDIR_X86$\PSCharge.dll
Register Library $TARGETDIR_X86$\Ver1000X.ocx
Register Library $TARGETDIR_X86$\CRUFLNCH.dll
[compiler if Variable BUILDMODE Equals PATCH]
Apply Patch (get result into variable SUCCESS)
[compiler else]
if Variable ADVERTISE Equals TRUE
Apply Advertised (get result into variable SUCCESS)
else
Apply Install (get result into variable SUCCESS) <--------issue happens here
if Variable SUCCESS not Equals ERROR
if Variable SUCCESS not Equals CANCEL
Re: SHLWAPI.DLL Access Violation
Posted: Wed Dec 29, 2010 3:38 pm
by giaviv
Dear joakes,
Are there any other common denominators between all the computers on which this problem occurs? I need more information in order to be more helpful...
Thanks,
Aviv Giladi
InstallAware Support
Re: SHLWAPI.DLL Access Violation
Posted: Wed Dec 29, 2010 4:12 pm
by joakes
We have not yet seen much of a pattern.
Our test machine works no problem (clean win7/32 and no windows updates applied).
On the problematic machines (client site) they have been XP and Vista so far but with all MS updates applied to them.
More recent info - same problem occurs on uninstall or modify. It gives an access violation error on apply uninstall or apply updates lines of code as well.
When you click OK to the error, the installer completely exits without warning.
Re: SHLWAPI.DLL Access Violation
Posted: Thu Dec 30, 2010 2:40 am
by giaviv
joakes,
This could definitely be a Windows Update issue, however I can not determine the problem with certainty unless I get to witness it.. Is there any chance you could get me a shlwapi.dll file from those machines?
Thanks,
Aviv Giladi
InstallAware Support
Re: SHLWAPI.DLL Access Violation
Posted: Thu Dec 30, 2010 8:47 am
by joakes
I have e-mailed the project files as well as the SHLWAPI.DLL file from an XP box as requested.
This particular error happened for this client on two XP boxes - again, both with all updates applied prior to running the IA installer.
Thanks!
- Jeff
Re: SHLWAPI.DLL Access Violation
Posted: Thu Dec 30, 2010 9:39 am
by giaviv
Dear Jeff,
The project seems fine. This might be a Windows issue not related to IA. I would suggest trying to run a very basic installer on those machines and seeing if you get different results.
Please keep me updated,
Aviv Giladi
InstallAware Support
Re: SHLWAPI.DLL Access Violation
Posted: Thu Dec 30, 2010 10:02 am
by joakes
Originally we had thought it was just a random occurence on a specific machine perhaps the result of a virus or something as you had suggested.
The problem is its happened now in the last two days to about 8 different machines of all sorts - XP, Vista, and even Win 7.
We have a product to roll out but our clients cannot get it because the installer is crashing on this error.
We are really stuck on what to do at this point.
Do you think it has anything to do with using the IA Installer method vs making it use the Windows Installer method?
Re: SHLWAPI.DLL Access Violation
Posted: Thu Dec 30, 2010 10:20 am
by giaviv
joakes,
Do you have an option to create a basic IA project that installs a single file e.g and run it on one of the problematic machines?
Aviv Giladi
InstallAware Support
Re: SHLWAPI.DLL Access Violation
Posted: Fri Feb 03, 2012 10:03 am
by rrrmmm
Check this
shlwapi dll post.
