Page 1 of 2
Fault Module Name: KERNELBASE.dll
Posted: Mon Apr 18, 2011 4:07 pm
by shakti5385
Hello Friends,
I created setup using install aware 10.10 but I am getting this error , Please see attachment for more details , setup not working on any other PC!
Problem Event Name: APPCRASH
Application Name: GEPIRCrawler.exe
Application Version: 1.0.0.0
Application Timestamp: 4d9a20b0
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b8f0
Exception Code: e0434352
Exception Offset: 0000b760
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 16393
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Looking forward to hear from you!
Thanks,
Shakti
Re: Fault Module Name: KERNELBASE.dll
Posted: Mon Apr 18, 2011 9:54 pm
by giaviv
Dear Shakti,
Are you a licensed user? If so, please uninstall InstallAware, regenerate your license and reinstall everything.
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 12:36 am
by shakti5385
Our Company will buy licensee once every thing work well can you please help me why I am getting this error I am using install aware 10.10
Thanks
Shakti
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 5:37 am
by shakti5385
Can you please help me asap its really urgent!
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 6:47 am
by giaviv
Dear Shakti,
Try cleaning your temp folder and rebooting your pc. If that still doesn't help, please try uninstalling and reinstalling InstallAware again - something must be messed up with your InstallAware installation.
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 8:30 am
by shakti5385
I did all the things you suggested but still getting same error can you please update me asap!
Thanks,
Shakti
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 9:48 am
by giaviv
Dear Shakti,
Please send your project to support at installaware.com
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 9:57 am
by shakti5385
Is there is help possible without project sended?
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 10:59 am
by shakti5385
I just send you an email Please update me ASAP
Hello Aviv,
As per discuss at forums
http://www.installaware.com/forum/viewt ... f=2&t=6570 please download project from here
http://demo.digitalrep.net/SetupFiles/setup.zip and update me asap!
Thanks
Shakti
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 11:26 am
by giaviv
Shakti,
I compiled and ran your setup and it worked on 3 different machines. This can mean one of three things:
1) Your software that you are maybe running at the end of the setup is crashing
2) Your Windows installation / test machine is messed up somehow
3) Your InstallAware installation is messed up and therefore creating a bad installer
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 11:52 am
by shakti5385
Do you want me to format my PC?
Thanks,
Shakti
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 12:11 pm
by shakti5385
Please send me Step by step snap shot ASAP so I can check!
Thanks,
shakti
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 12:48 pm
by shakti5385
Please send me step by step screen shot so we can check our setups process and compare with your one
Thanks for your time! Please help ASAP
Thanks
Shakti
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 1:39 pm
by giaviv
What is a step by step snapshot? I took your code, modified some paths to fit my machine, built and ran it..
Re: Fault Module Name: KERNELBASE.dll
Posted: Tue Apr 19, 2011 2:07 pm
by shakti5385
I want to check what step I missed I try to make set of two new PC but not work so want to know what I miss Please send me that step by step snap asap so we can make setup and purchase your products!