InstallAware

Hello,

We are using Installaware 9. We have the following problem with one of our customers.
Our product was installed and during web updated of new version the customer running on windows 7 got the following error message - runtime error in install :access violation. Windows is still reconizing the old version as installed but not opening it.
When trying to uninstall directlly from Control Panels we get the same error message - runtime error in install :access violation.

Are you familier with such a problem?
How can we force uninstall?

Thanks in advance.

It would appear something corrupted the installer files on the system.

An easy solution would be to do a new build with a different revision code and have that automatically uninstall the old version for you.

Simple solution for us was to ask the customer to delete the installer folder and re-install.