Invalid character

[AKNG]

Hi,

I use InstallAware 12 build Moooya 8.4.11 to create installer and I have 2 issues

First Issue
Our important client in China are unable to install our application. They use windows server 2003 Chinese version (Simplified Chinese language). When they install our software, they got the following error message
"The folder path ' ???~1' contains an invalid character."
We did ask them to try to click Next only to use our default path to make sure that they did not enter invalid characters. And they got the same error.
I think their Program Files folder is in Chinese character. This is why the installer could not find it.

Second Issue
When we try to reproduce this issue, we encountered another one. We do not have windows server 2003 in Chinese. So we use windows 7 Ultimate version and apply language pack. Here what we did
1- Create a VM with windows 7 Ultimate edition and create an account with an english name.
2 - Go to window update, install the Chinese language pack and reboot to apply the update
3 - Add the Chinese (Simplified, PRC) to the keyboard
4 - In Control Panel > User Accounts create another account with a Chinese character as username (just type something with keyboard in chinese)
5 - Log in the account that just created. Run the installer and an error message display during the decompressing.
"Setup resource decompression failure"

I read a few post about these 2 issues, but i'm unable to find a solution for it. Could someone help me please! It will be very appreciated.

[AKNG]

Hi,

I just want to update the information.
According to the log file that the client sent, the issue is caused by the environment variable (Desktop, Start Menu, etc.) cannot be read in Chinese characters.
In the script, I use the following line to get the Desktop Folder
Get Folder Location System->Desktop Directory into DESKTOPDIR

The System->Desktop Directory is able to read in Chinese character. But as soon as I add it into a variable DESKTOPDIR, it becomes ?? instead of a 桌面.
Here the result of the log
Property(S): DesktopFolder = C:\Documents and Settings\All Users\桌面\

In the variable DESKTOPDIR, it becomes like this
C:\DOCUME~1\piBwave\??\
Does anyone has any ideas to resolve this issue?

Thank you

[FrancescoT]

Dear User,

Let me verify it.

Regards

[billga]

Hi,
Is there any news regarding this issue?
Thanks & Regards

[FrancescoT]

Dear User,

We are testing the issuse and actually it is working in InstallAware 15, implemented as part of the Native Engine 2.0.
However, because of the extent of the changes and I'm really sorry for that, we cannot fix any older versions, as this change requires the new Native Engine 2.0.

Regards

[billga]

Hi,
What's the release date of installaware 15?
Thanks

[AKNG]

Hi FrancescoT,

Thanks for the answer of the first issue!
And do you have any ideas about the second one? Is it gonna be fixed in the version 15 too?

Thanks again

[FrancescoT]

Dear Users,

both issues have the same cause but different side effects and even the second one is part of IA 15 fixes.

For more info regarding InstallAware 15 availability, please refer to the following topic;
http://www.installaware.com/forum/viewtopic.php?f=2&t=8780

Regards

[billga]

Hello Francesco,
You said that this issue was fixed and tested with installaware 15 but it looks like it is not.
I am trying to install my product on a Chinese version of Windows 7 with a Chinese user name and I got exactly the same issue as with installaware 12 ("Setup resource decompression failure")
Can you please check this issue?
I need a fix for this bug asap.
Thanks & Regards

[FrancescoT]

Dear User,

which version of InstallAware 15 are you using?
Have you tried with IA 15.02 (I believe that was made available yesterday).

Regards

[billga]

Fixed with version 15.02
Thanks

[FrancescoT]