InstallAware X16 Product Will Not Install

[GigabyteSystemsLLC]

Gentlemen:

My new InstallAware X16 Studio product will not install onto my PC. It gives the error shown in the attachment.

This is not a good beginning to my ownership experience.

I chose to install all features for the Studio edition. I chose to install to C:\Program Files\InstallAware\ directory.

Can someone from InstallAware give me some help to install their product?

Thanks

X16 Studio Install Error.JPG (54.42 KiB) Viewed 4770 times

[JohnGaver]

Can you confirm which anti virus software you have installed on your device?

[GigabyteSystemsLLC]

Sure, John.

I'm using Microsoft Defender. There is no other anti-virus or anti-malware on the machine.

Thanks for any help you can provide.

[JohnGaver]

We fully support Windows Defender scenarios.
It would be great to see a video of the problem in action.
The team may need to schedule a remote session with you for further assistance.
Please feel free to send me a PM for further instructions - many thanks!

[GigabyteSystemsLLC]

Thanks for your help.

But I can't figure out how to send a private message on this forum. I can't find a button or link labeled Private Message.

If you could point it out, that would be great!

[GigabyteSystemsLLC]

Hi John,

I still cannot find the PM link. Can you let me know how to reach you?

Thanks

John Gaver.JPG (20.12 KiB) Viewed 4736 times

[JohnGaver]

I'm fairly new here, and it seems PMs are disabled for the forum of which I was caught unaware.

I have asked our team to reach out to you directly for installation assistance.

[FrancescoT]

Dear User,

we sent you an email to the address you used to register your forum account.
Please check your email.

[GigabyteSystemsLLC]

Hi Francesco,

This issue is resolved. I used the web installer and it went fine.

Thanks