High-DPI install results in a pixelated image

[wadominick]

Just have a look at the image attached. We are using InstallAwareX3. Our product's artwork looks fine when screen-zoom is at 100% but it becomes pixelated when screen-zoom is set to 150%. Installaware appears to be stretching the original image to have it cover the entire dialog but the results are less than ideal. Is there anything we can do about this? I take it that it wouldn't make much sense to use higher-resolution artwork because that would mean that such artwork would get scaled down when screen-zooming is set to 100% and thus we would still have problems with certain screen-zooming-values (in this case with screen-zooming 100% instead of 150%). Feel free to correct me if I'm wrong about this.

Thanks in advance.

- Dominick

[wadominick]

Forgot to attach the image.

[FrancescoT]

Dear Dominick,

this depends on the image resolution and not on InstallAware. As you see all the controls gets scaled correctly.
When screen-zoom is set to 150% not only the controls get scaled and consequently any artwork eventually present gets scaled as well ... otherwise it'll not fit the new canvas size.

Regards

[wadominick]

First of all, thank you for the prompt response. Now as far as this issue is concerned, if we use an image with a higher-resolution it will be shown without pixelation when screen-zoom is 150% but won't it also look pixelated back at 100% screen-zoom? (given the fact that it will have to be downsized / down-sampled) In winforms the typical approach to resolve this issue is to have different sizes of an image for different screen-zoom values. But how can one apply this technique here? I can't see any options hinting towards this direction in the dialog-designer provided by IA. Is this pixelation effect something that we will have to live with? This is the core-question.

[FrancescoT]

Dear Dominick,

the pixelation effect should not be so evident when the image gets down-sampled.

unfortunately there isn't a different approach that can be used.
The only suggestion is to use an image resolution that looks acceptable with the different scale factors

Regards