Error 1316. The specified account already exists.

[dlee021772]

Hello,

I am trying to figure out an upgrade issue. I am upgrading an installation from an older version (500) to newer version (600). Instead of using the uninstall script, I am running Run Program with the uninstall script from the msi:

C:\ProgramData\{500DF554-2529-41F5-9EAB-4FA3D2456F22}\MICR2013R2b500.exe /s REMOVE=TRUE MODIFY=FALSE UNINSTALL=YES

Here is error in the log file:

MSI (s) (58:A0) [10:28:50:251]: Using cached product context: machine assigned for product: DC5A63AEACEB31046AD8A11960CA733F
MSI (s) (58:A0) [10:28:50:255]: Determining source type
MSI (s) (58:A0) [10:28:50:258]: Note: 1: 2203 2: C:\Users\daniel\AppData\Local\Temp\mia22\MICR2013R2b500.msi 3: -2147287038
MSI (s) (58:A0) [10:28:50:262]: Note: 1: 1316 2: C:\Users\daniel\AppData\Local\Temp\mia22\MICR2013R2b500.msi
MSI (s) (58:A0) [10:28:50:265]: SECREPAIR: Error determining package source type
MSI (s) (58:A0) [10:28:50:281]: SECUREREPAIR: SecureRepair Failed. Error code: 524E90E44B8
Error 1316. The specified account already exists.

Does anyone know why the installer is trying to lookup the previous install at this point, it was removed? Perhaps a flag I didn't set properly?

Thanks,

Daniel

[FrancescoT]

Dear Daniel,

did you try as below?

C:\ProgramData\{500DF554-2529-41F5-9EAB-4FA3D2456F22}\MICR2013R2b500.exe /s MODIFY=FALSE REMOVE=TRUE

In addition and "for test purpose";
- if you run the package without the SILENT switch, did you receive any error message?
- are you able to un-install the package from Add Remove Program?

Regards

[dlee021772]

Silent or regular, I run into the message "The specified account already exists", however it still uninstalls.
Running through add/remove programs successfully uninstalls.

I am also using UNINSTALL=YES in the parameters

There is renewed interest in resolving this issue, we may have lots of potential customers with this issue.

[FrancescoT]

For what I can tell you, this appears to be a frequent MSI issue that seems to occurs when there are registry errors.

I did some google search and the one below seems to be the only fix.
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed