Windows 8 error message on uninstall

alibaba · Postby **alibaba** » Mon Jun 24, 2013 2:08 am

We also know this problem since month. With setups built with various IA versions.
BUT: not all computers are affected and the shortcut is removed afterwards in contrary to the error message. Maybe it has to do with some Windows updates to be installed or not, I remember I read about this in the msdn forums.

pfennig · Postby **pfennig** » Mon Jun 24, 2013 11:00 am

FrancescoT wrote:Dear Pfennig,
which is the IA version you are currently using?

As I said, InstallAware 12 :wink:

Postby **FrancescoT** » Mon Jun 24, 2013 11:53 am

Dear Pfennig,

... sorry I'm missed it!

InstallAware 12 doesn't support naively Win 8 ...

honestly, I don't remember a possible issue with shortcut removal with IA 12 packages when used on Win 7 (I personally used the same with my projects for long time)

Regards.

pfennig · Postby **pfennig** » Tue Jun 25, 2013 12:15 am

FrancescoT wrote:InstallAware 12 doesn't support naively Win 8 ...

Windows 7 is affected as well. It hasn't always been this way, so I suppose it
has something to do with a Windows update, as alibaba mentioned.

I think you're mistaken with regard to Windows 8 support in IA 12.
It already has the option "Pin to Metro (Windows 8 and higher)"
and also lists Windows 8 and Server 8 in "Get System Setting Windows NT Kernel".

Postby **FrancescoT** » Tue Jun 25, 2013 3:48 am

Dear Pfennig,

Yes, you are right about Windows 8 support in IA 12 ... :roll:

Sorry!

Regards

pfennig · Postby **pfennig** » Tue Jun 25, 2013 9:37 am

I found the forum thread at MSDN.

http://social.msdn.microsoft.com/forums/de-de/93b22821-ca04-42da-bb06-a559c95ce54e/warning-1910-for-my-desktop-shortcut-during-uninstallation

Looks like we have to be patient.

Thanks anyway

Postby **FrancescoT** » Tue Jun 25, 2013 10:59 am

Dear Pfennig,

many thanks for sharing it ... it can be very useful to other users as well.

Regards.

kink · Postby **kink** » Sun Jun 30, 2013 3:03 am

We've encountered the same issue. Let me just summarize the problem, so that other users do not have to go through the MSDN thread: the problem is caused by the Nvidia driver making the Desktop.ini files in the per-user and all-users Desktop folders read-only. MSI then fails at removing Desktop shortcuts.