X3 turned partially back to X2

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FabSter
Posts: 14
Joined: Wed May 28, 2014 2:36 pm

X3 turned partially back to X2

Postby FabSter » Fri Aug 14, 2015 2:05 pm

Hello,

Very strange this morning I when to started installaware and when it started the splash screen had X2 instead of X3. The icons still have X3 and the directory is also X3, when installaware starts I do not see the newer VM functions that X3 added that were there a few days ago.

FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: X3 turned partially back to X2

Postby FrancescoT » Mon Aug 17, 2015 8:57 am

Dear Fab Ster,

did you use the correct license file to activate the product?

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

FabSter
Posts: 14
Joined: Wed May 28, 2014 2:36 pm

Re: X3 turned partially back to X2

Postby FabSter » Mon Aug 17, 2015 9:29 am

Yes the automatic upgrade upgraded to x3 and it was working fine as x3, Btw I just recently purchased x2

FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: X3 turned partially back to X2

Postby FrancescoT » Mon Aug 17, 2015 1:48 pm

Dear FabSter,

X3 requires a specific license file to activate the product.

If you are eligible for the upgrade, (the grace period for a free successive major release upgrade, it's 90 days from purchase order), you can re-generate your personal license file to activate IA X3 from your personal account page.

Note!!
You must reinstall the product if you have already used a wrong license file.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


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