Failling to Install

[RobertMk]

Hi,

I have been trying to install an application and it has been failing with the attached error, please assist.

We have tried a couple of troubleshooting like; Checking Permissions, making sure the SYSTEM user has got full access rights, running the Installs as Administrator and manually created directories.

Thanks
Robert

[FrancescoT]

Dear Robert,

the error seems to be caused by the fact that a required files is not available.
Did you check if any installed Anti Virus is causing the issue?

AV's often corrupt/alter or delete the setup files that get extracted under the local TEMP directory.

Regards

[RobertMk]

Dear Francesco,

thank you for response, the customer has decided to reformat the machine. We will see how it goes after the installation is complete.

Rgds,
Robert