Problem with install that I haven't been able to solve

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SteveDude
Posts: 253
Joined: Wed Apr 11, 2007 6:07 pm

Problem with install that I haven't been able to solve

Postby SteveDude » Fri Apr 21, 2017 5:26 pm

I have this one installer that has been installed on no less than a thousand machines without any issues whatsoever until this one client.

It's a single EXE install that decompresses and creates a temp folder in c:\programdata with a name that starts with mia. You can see in the task manager that the stub is extracted and starts to execute but then the entire thing just stops at that point and doesn't go any further. I am logging the install, but it doesn't get far enough to produce anything in the log. I've tried the latest MSI repair tool that says nothing is wrong. The only virus protection on the Windows 10 64 bit box is Windows Defender which has been turned off. The machine has plenty of free disk space. Everything is code signed appropriately.

This one has me baffled. It was built with the first release of InstallAware X6 Studio Admin. Any ideas on what could be causing that?

FrancescoT
Site Admin
Posts: 4862
Joined: Sun Aug 22, 2010 4:28 am

Re: Problem with install that I haven't been able to solve

Postby FrancescoT » Mon Apr 24, 2017 5:13 am

Dear SteveDude,

if the problem can be reproduced with a "specific" machine only, it may be possible that this is due to a problem with that system.

You may verify if "Process Monitor" reveals any additional information.
https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx

Regards
Francesco Toscano
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