On every run hits the Installaware Website.

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nick-s
Posts: 3
Joined: Wed Dec 03, 2014 3:39 pm

On every run hits the Installaware Website.

Postby nick-s » Wed Dec 03, 2014 3:45 pm

Hi,

I am using the InstallAware studio admin 18 and I made a msi for my product. When I run the msi, I had the fiddler open and I saw the msi hits www.installaware.com. Not just on the install, everytime the application runs it hits your website. Is this normal ? How can I prevent that from happening ?

I had the update mechanism in place where it checks the update.ini file every time the shortcut is clicked for new updates. Is that the reason ?

Thanks

FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: On every run hits the Installaware Website.

Postby FrancescoT » Thu Dec 04, 2014 9:26 am

Dear Nik,

for what you are reporting it seems that your product has been not activated and still using it as trial.

Did you use a correct personal license file to activate your product?

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

nick-s
Posts: 3
Joined: Wed Dec 03, 2014 3:39 pm

Re: On every run hits the Installaware Website.

Postby nick-s » Fri Dec 05, 2014 10:47 am

Yes I used a license file to activate the product. While it was on trial it used to show the pop up box every time the program ran, now it do not show any pop up. So, I think its activated I ran the license file again. But still doing the same thing.

Thanks

FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: On every run hits the Installaware Website.

Postby FrancescoT » Fri Dec 05, 2014 12:58 pm

Dear Nik,

as I said before, did you use a correct personal license file to activate the product?

Each InstallAware version (including updates) requires a specific personal license file to activate the product.

Using different versions of license installers and trial version can wreak havoc with the IDE and the setup engine. Out-of-sync versions will cause a lot of random issues with your setups purely due to engine/compiler/script version mismatches and cannot be supported by technical support.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE

nick-s
Posts: 3
Joined: Wed Dec 03, 2014 3:39 pm

Re: On every run hits the Installaware Website.

Postby nick-s » Fri Dec 05, 2014 3:48 pm

Yes I did use the correct personal license file.

I just upgraded the Installaware from 18 to X2 and went to my account generated a new license file, ran that license exe file. But that hitting InstallAware website did not go.

I created a shortcut without $UNISTALLLINK$ that works fine. But with $UNISTALLLINK$ and command line parameter /update hits InstallAware site.

Thanks

FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: On every run hits the Installaware Website.

Postby FrancescoT » Tue Dec 09, 2014 9:56 am

Dear Nik,

if you send to me your license file, I'll verify if there is anything wrong with it.
Please use: support@installaware.com

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


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