Uninstall error 1731

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mdavtec
Posts: 27
Joined: Wed Jan 20, 2016 2:59 pm

Uninstall error 1731

Postby mdavtec » Mon Oct 03, 2016 2:51 pm

I'm seeing issue similar to one described in viewtopic.php?f=2&t=9431&p=34461&hilit=installation+package+out+of+sync#p34461
When the error occurs, a MSI log file is created in %TEMP% folder with following error:
Error 1731. The source installation package for the product XXXXX is out of sync with the client package. Try the installation again using a valid copy of the installation package XXXXX.msi'.

I'm curious how would I troubleshoot this. I checked MSI in \Windows\Installer folder and that seem OK. Do I need to check any specific registry to get location of MSI that get used during uninstall. Any help would be appreciated.

Regards,
ExchA

FrancescoT
Site Admin
Posts: 5361
Joined: Sun Aug 22, 2010 4:28 am

Re: Uninstall error 1731

Postby FrancescoT » Tue Oct 04, 2016 1:21 pm

Dear MDA,

you may use the "WiLogUtl.exe" to analyze a msi log file.
This tool is included with Microsoft Windows SDK.

At any rate, this error normally means you are trying to update, reinstall or install an additional feature of a Windows Installer setup using a different version of the setup sources.

Hope this helps you.

Regards
Francesco Toscano
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