error code 2103 when uninstalling previous installation

[FJGG]

I have this happen when installer uninstalls previous installation ... therefore preventing the new installer from installing. The same thing occurs when uninstalling from the Control Panel - Add/Remove dialog... Is there any other way i could manually uninstall it? Tnx

[MichaelNesmith]

According to Windows Installer documentation:

2103: Could not resolve path for shell folder [2].

So system configuration has become damaged for a shell folder on the system. The proper solution would be to fix this problem.

Also another cause of this error, according to Microsoft documentation, is when a different user than the user who installed the product tries to remove the product.

[CandiceJones]

I should also mention that the tool msizap.exe can remove traces of a product from Windows Installer's internal "accounting". You run this command line tool and pass it the GUID of the product (product code) that you want to ZAP. Then this product can be reinstalled.

However, ZAPping a product does not uninstall it.