Error 1603 when uninstalling

[Sheri_Steeves]

Hello,

I have a client trying to push our software. They are using Wise Script Editor to create scripts that install and remove the software.

The install step works correctly (setup.exe /s ) but he is having problems with running the uninstall step from his script (both manually and from their push software Marimba).

To create the uninstall step he has copied the same link that is used to create the uninstall shortcut in the start menu,

Code: Select all

C:\ProgramData\{8C05D75C-5756-4CEA-AE79-53CC476C847D}\pntif10setup_10.0.010.exe

When he runs this, an error prompt displays with the error code "The specified account already exists". If he runs the shortcut from the start menu, or the same command from a command prompt, it will uninstall successfully.

I had him create a log file and the following excerpts show where the error occurs.We don't create or add any accounts as part of the software install/uninstall.

Code: Select all

Action start 9:23:23: ResolveSource.
MSI (s) (AC:9C) [09:23:23:764]: Resolving source.
MSI (s) (AC:9C) [09:23:23:765]: Using cached product context: machine assigned for product: 96B79292B09EEC949AF4F0C1D1907EAE
MSI (s) (AC:9C) [09:23:23:766]: Using cached product context: machine assigned for product: 96B79292B09EEC949AF4F0C1D1907EAE
MSI (s) (AC:9C) [09:23:23:767]: Resolving source to launched-from source.
MSI (s) (AC:9C) [09:23:23:768]: Setting launched-from source as last-used.
MSI (s) (AC:9C) [09:23:23:769]: PROPERTY CHANGE: Modifying SourceDir property. Its current value is 'C:\PROGRA~3\{8C05D~1\data\'. Its new value: 'C:\Users\paynemcad\AppData\Local\Temp\mia2\'.
MSI (s) (AC:9C) [09:23:23:769]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\Users\paynemcad\AppData\Local\Temp\mia2\'.
MSI (s) (AC:9C) [09:23:23:770]: PROPERTY CHANGE: Adding SourcedirProduct property. Its value is '{29297B69-E90B-49CE-A94F-0F1C1D09E7EA}'.
MSI (s) (AC:9C) [09:23:23:771]: SOURCEDIR ==> C:\Users\paynemcad\AppData\Local\Temp\mia2MSI (s) (AC:9C) [09:23:23:772]: SOURCEDIR product ==> {29297B69-E90B-49CE-A94F-0F1C1D09E7EA}
MSI (s) (AC:9C) [09:23:23:772]: Using cached product context: machine assigned for product: 96B79292B09EEC949AF4F0C1D1907EAE
MSI (s) (AC:9C) [09:23:23:773]: Determining source type
MSI (s) (AC:9C) [09:23:23:774]: Note: 1: 2203 2: C:\Users\paynemcad\AppData\Local\Temp\mia2\pntif10setup_10.0.010.msi 3: -2147287038
MSI (s) (AC:9C) [09:23:23:775]: Note: 1: 1316 2: C:\Users\paynemcad\AppData\Local\Temp\mia2\pntif10setup_10.0.010.msi
MSI (s) (AC:9C) [09:23:23:776]: SECREPAIR: Error determining package source type
MSI (s) (AC:9C) [09:23:23:776]: SECUREREPAIR: SecureRepair Failed. Error code: 524F9D834B8
Error 1316. The specified account already exists.

MSI (s) (AC:9C) [09:23:23:778]: Note: 1: 2205 2:  3: Error
MSI (s) (AC:9C) [09:23:23:779]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (AC:9C) [09:23:23:780]: Product: TIFF Image Printer 10.0 -- Error 1316. The specified account already exists.

Does anyone know why this error could be occurring?

Sheri

[FrancescoT]

Dear Sheri,

honestly, it's really strange ... if you are able to run the un-install process from command line, it should work if executed from another process.

Maybe, it could be interesting to know how the the un-install process is lauched from that process.

Regards

[Sheri_Steeves]

Francesco,

I was finally able to get my customer working by having them call our original setup program (not the one under ProgramData) with the uninstall parameters and that worked for them.


Thanks,

Sheri

[FrancescoT]

I'm happy you solved!

Regards