Multiplatform license is old version?

[Tinus]

Hi,

IA Multiplatform (Windows) is on Version 2025 (2.1).
If I apply my license (downloaded from myinstallaware.com) I get Version 1.3.14 (411).

What I'm doing wrong?

Regards
Martin

[Tinus]

I see this dialog:

2025-07-24_09h32_53.png (7.66 KiB) Viewed 1815 times

"Download product material" returns a license for the old 1.3.14 (411) version.
"Download existing license" returns the current IA 17 license.

Regards
Martin

[JohnGaver]

Please contact your InstallAware Account Representative for further assistance with this issue, thank you!