Installaware - Scheduled updates

[ravz]

Dear Support Team,

I have created web-based exe for my application and it is working and also i have created patch (exe) for the main build using "Receive Application Updates" option in Project properties.

I have created build and patch for two environments (local and server) separatly with the reference of respective URLs in the "Web media blocks" and "Receive Application Updates".

In local environment i have followed the below steps
- Install the main build sucessfully and restart the system, update scheduler notification prompt will be shown and configure the scheduler using installaware wizard, i have used my local system user credential for "Logon Credential" in the scheduler.
- Update scheduler listed in the windows task scheduler list
- When the scheduler reach the scheduled time, shows the update avilable pop-up in windows tray and installed the patch and application works.

In server environment
- Install the main build sucessfully from the server and restart the client system, update scheduler notification prompt will be shown and configure the scheduler using installaware wizard, i have used client system user credential for "Logon Credential" in the scheduler.
- Update scheduler listed in the windows task scheduler list
- When the scheduler reach the scheduled time, it will not prompt the update notification pop-up

i have verified the schedule task event log it shows like below
"Task Scheduler successfully completed task "\Test Updates" , instance "{75e783ee-a810-479e-941c-53cba5be26d8}" , action "C:\ProgramData\{F9647842-57D2-47AE-AA1E-2F5113FECD7A}\Test.exe" with return code 0."

Please suggest on this why the scheduler not shows the update details. how to resolve this issue.

Thanks in advance.

[FrancescoT]

Dear Ravz,

do you see any difference with the schedule task event log returned by the local environment (where it works fine)?

Regards

[ravz]

Dear FrancescoT,

I have tried the server build as manual update option. when i click the update from start menu it shows the below message

"Unable to contact update server for Test
Please check your internet connection and try again"

Please sugest me on this how to solve the issue. thanks in advance.

for your reference i have attached the updates.ini file for the update option.

[FrancescoT]

Dear Ravz,

the error "Unable to contact ...." has nothing to do with the parameters defined with your Updates.ini file.

I suggest you to verify the following points:

- if it's correct the URL defined with the "Monitor URL" parameter (Project Properties (Application Information) in IA IDE).

- if it is effectively available an Internet connection for the user context you used with the task log-in credentials. I suggest you also to try to use an Administrative account instead of System account ... which it seems you used.

Then verify if your update pack is effectively available from your URL ...
I just tried to manually download your update package from: http://www.test.com/downloads/Test/Test ... 1/test.exe ... but it seems not there.

Regards

[ravz]

Dear FrancescoT,

I have verified the Monitor URL it is correct and its working via browser and also i have tried to access the scheduler using system administrator account but its still not executed.
Please suggest is there any option to find an issue.

[FrancescoT]

Dear Ravz,

As I said previously, your URL seems not correct ... I just tried once again to manually download your update package from: "http://www.test.com/downloads/Test/Test_Build/updates/Ver_1_0_1/test.exe" ... and your package is not available.

Regards

[ravz]

Dear FrancescoT,

I found the reason for the below issue. .ini MIME type not present in the hosted server i have included and now it's working fine. Thanks.

one more clarification, after sucessfull installation of main build we will login again the system, it will prompt the pop-up for "Configure automatic updates" in the windows scheduler. if we skip the configuration settings at first time it will not prompt next logins.

if we needed how can i configure the update scheduler? is there any possiblities to show the same prompt again?

Please suggest on this. Thanks in advance.

[FrancescoT]

Dear Ravz,

you could try to add a shortcut that points to: $UNINSTALLLINK$ /updatesetup

Regards