Uninstallation failure, asking for location

Got a problem you cannot solve? Try here.
SteveSneed
Posts: 20
Joined: Mon Jan 26, 2009 4:19 pm

Uninstallation failure, asking for location

Postby SteveSneed » Wed Jan 07, 2015 10:28 am

We recently upgraded from V9R2 to V18, and always build single-file installers. Uninstalls started from Win7 ControlPanel->Programs & Features worked fine with single-file installers built with V9R2. But when attempting to uninstall from a built-with-V18 installer via Win7 ControlPanel->Programs & Features, you are immediately asked to provide the location for the original installation. When you select the directory where the installer EXE resides (regardless of whether that media is internal or removable) the system immediately loops back to again ask for the original location - you can't get past that point.

What needs to be done to fix this?

FrancescoT
Site Admin
Posts: 5326
Joined: Sun Aug 22, 2010 4:28 am

Re: Uninstallation failure, asking for location

Postby FrancescoT » Wed Jan 07, 2015 2:27 pm

Dear User,

could you please verify if your "Setup Source files" are cached?

This option is controlled by "Always Cache Setup Sources (enables easy patching)" flag available with "Build Settings" page in IA IDE.

"This three-state check-box lets you control setup source caching. When the box is filled, the default source caching option (as described above for each build type) is in effect. When cleared, setup sources are never cached. When checked, setup sources are always cached."

Please refer to IA documentation for more details.

Regards
Francesco Toscano
InstallAware Software

White Papers (HowTos) - http://www.installaware.com/publication ... papers.htm
Publications - http://www.installaware.com/publications-review.htm
InstallAware Help -F1 anywhere in the InstallAware IDE


Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 19 guests