Does InstallAwareX2 allow resume installation on Web Update

[danieltan]

Currently using InstallAwareX2 evaluation version 4.03.15.

Wanted to ask does this InstallAware allows auto-resume web update features (which contain files roughly 1gb), example:

1. Create a Project with Web Update features
2. Build project and become a installer.
3. Upload installer on our website.
4. Customer download Installer.
5. The progress bar shown 40% completed.
6. Suddenly, Computer restart/Internet Connection Cut off
7. Computer back to normal and Web update enable resume back 60% left completion

Does InstallAware cater on this Web Update or perhaps there is a sample project for refer?

[FrancescoT]

Dear Daniel,

by default if a specific download already exists on the target machine, it will be assumed to be a previously broken download and the Download process will attempt to resume the download from where it left off.

However, it's not possible to guarantee that a broken download will be resumed correctly always. This depends on the specific condition of a broken download.

Hope this helps you.

Regards

[danieltan]

Hi FrancescoT,

Thanks for your prompt response. Please refer on my comment below:

1. Mind to ask what kind situation might be happen based on your last statement "depends on the specific condition of a broken download."?
Perhaps can listed out possible scenario and what kind outcome will facing.

2. Let say normally just the Internet interrupt, does it 100% can resume back? (This question critical to us due our client mostly download software from web)

3. Example build new installer for new customer. Does first-time installer enable to have web download from our website which allow (resume from broken download installer)? Is no, does it mean after first-time installer after been installed only allows Web Update (resume from broken download installer) for following installer?

4. Lastly, Do you have sample project for Web Update?

[FrancescoT]

Dear Daniel,

1> ... typicallly when the file is corrupted or damaged, for example, when the process has been brutally interrupted.

2> As I said it's not possible to say in advance if a resume can be correctly applied or not, this directly depends on the specific condition of a broken download.

3> I am sorry, but I am not quite sure to follow your question. Anyway, if the first version of your installer doesn't include WEB UPDATES capabilities, you must deploy a new version where Web Updates option is active.

4> It's not necessary a sample, once the Web Update option is enabled with the project, all the necessary code is automatically added to the project and ready to use. For more details, please have a look to "Web Updates" topic in InstallAware documentation.

Regards

[danieltan]

Hi FrancescoT,

Thanks again your prompt response. I still have some questions left:

1. Let say the user go to using web update (the installer roughly 1gb size) and the status show 40% completed. In half way, suddenly Connection halt or cut off. Where is the directory can find the files whereby downloaded 40% completed? it important for us to track how many percentages files been downloaded.

2. Once user fully completed download the installer from web update. Suddenly they ignore or click cancel. Does behavior for Installaware require user to download again installer? From my side, its indeed troublesome for user go to download large files. If so, any alternative?

[FrancescoT]

Dear Daniel,

1> by default downloaded web media blocks are stored under ENGINECACHE (see documentation about ENGINECACHE pre-defined variable). Optionally you may use COPYWEBLOCK pre-defined variable to store downloaded web media blocks in any arbitrary folder (see documentation for more details).

2> as for any web media block, if the download process has been aborted and the same can be resumed, the process should continue from where it left off.

Hope this helps you.

Regards

[danieltan]

Dear Daniel,

1> by default downloaded web media blocks are stored under ENGINECACHE (see documentation about ENGINECACHE pre-defined variable). Optionally you may use COPYWEBLOCK pre-defined variable to store downloaded web media blocks in any arbitrary folder (see documentation for more details).

2> as for any web media block, if the download process has been aborted and the same can be resumed, the process should continue from where it left off.

Hope this helps you.

Regards

May I ask your question
1. Based on your question 2, does it only allow during build with "Web Deploy" only? Does this applied to "Single File" too?

[FrancescoT]

Dear Daniel,

for what concerns WEB MEDIA BLOCKS, of course this only applies to "Compress Web EXE" packages.
But it's also true that the same applies to the "Download File" command and this regardless of the output format.

Hope this helps you.