Got a problem you cannot solve? Try here.
Posts: 536
Joined: Sat Nov 04, 2006 6:21 am
Location: Scottish Borders, UK


Postby neillans » Tue Aug 11, 2009 2:08 pm

In order to ensure a smooth support experience, we would like all forum users to follow these guidelines before posting.

Hit F1
Our product features comprehensive context sensitive help. Got an error? Stuck on a screen? Not sure what to do? Hit F1.

Search the forums
Our peer support forums contain the answers to many questions that people have already asked - you will be surprised what treasures it contains!

Review our whitepapers
Our development team have worked tirelessly to bring you an award winning product; and then they have gone on to author some extensive whitepapers!

Once you have done the steps above, you will usually have found the answer - about 90% of ALL our support queries have already been answered already in one of the above forms.

Finally, if you do submit a support request, there are some more guidelines to follow:

DO NOT e-mail any of our support agents directly, unless they ask you to. If you do, we can guarantee that your query will not be answered.

DO e-mail if you have GOLD level support. This will ensure that we see your request promptly.

DO NOT post your license file, project scripts, or any other potentially sensitive information to the forums.

DO NOT submit full projects; if you think you have found a bug, please create a simple, cut down example of the problem, file a support request and attach the project (compressed as a ZIP file).

The support forum is peer support only; while we do endeavor to monitor the forum to ensure your quality of experience.
Andy Neillans

Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 33 guests