Maintenance Agreements

For all your non-technical questions.
tcgielow
Posts: 14
Joined: Tue Nov 09, 2010 8:18 am

Maintenance Agreements

Postby tcgielow » Tue Nov 09, 2010 8:20 am

Trying to understand your maintenance agreements and when a new upgrade must be purchased. If I buy a 2-year agreement, when the 2 years is up I must buy the latest upgrade AND a new maintenance agreement? Or can I simply continue to buy maintenance agreements?

royisher
Posts: 38
Joined: Mon Dec 06, 2010 4:41 pm

Re: Maintenance Agreements

Postby royisher » Fri Dec 10, 2010 3:12 pm

Hi,

Let me straighten this up for you a bit.

When you purchase a new license, you can buy a maintenance package, for 1 or 2 years. This will give you free version upgrades for the entire period.
Once this is done, you can not buy stand-alone maintenance packages, you must buy a upgrade for the old version. When doing that, you may add another maintenance package, for another 2 years, and than you won't have to buy upgrades for that period again.

Hope that helps.

Royi Sher
Royi Sher
InstallAware Marketing & Sales

BobSchaefer
Posts: 47
Joined: Thu Sep 30, 2010 12:12 pm

Re: Maintenance Agreements

Postby BobSchaefer » Tue Dec 14, 2010 2:21 pm

I'm not the original poster, but I must say you've just completely confused me. I was reading this to figure out if I'm entitled to the new version and if I'm under maintenance and what not.

My company purchased the software in the earlier part of this year, I don't know if they paid extra for maintenance or not, I don't know if that's included in the normal price or not as well. If we have an active maintenance account are we entitled to the new version or do we have to purchase it?

Thanks

Bob Schaefer

royisher
Posts: 38
Joined: Mon Dec 06, 2010 4:41 pm

Re: Maintenance Agreements

Postby royisher » Thu Dec 16, 2010 5:18 pm

When purchasing our product, you get free 3-months of major upgrades and free-minor upgrades for life.

You have the options to buy a 1-year major upgrade option or a 2-year major upgrade option.

On top of that, when those are finished, you can not extend them, meaning you can't just purchase the maintenance package only, you'll have to buy a full product upgrade, and afterwards, with that purchase, you may choose to extend it again for 2-years or 1-year.

Thanks.
Royi Sher
InstallAware Marketing & Sales


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