Error 2343 when trying to create shortcuts in $QUICKLAUNCHDI

[cheesetarmac]

Hi

I've run into a really odd issue with a user. Basically the installer fails with the 2343 error (specified path is empty) when trying to install a shortcut to the the $QUICKLAUNCHDIR$. The customer is running vista. The paths exist and the privileges to the folders appear to be ok. The log simply turns up something like this

MSI (s) (5C:04) [14:44:33:983]: Executing op: FolderCreate(,Foreign=0,)
MSI (s) (5C:04) [14:44:33:983]: Note: 1: 2343
MSI (s) (5C:04) [14:44:33:983]: Note: 1: 2205 2: 3: Error
MSI (s) (5C:04) [14:44:33:983]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 2343
DEBUG: Error 2343: Specified path is empty.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2343. The arguments are: , ,

The installer works fine on test pc's.

Does anyone have any clue as to why this might be happening?

[MichaelNesmith]

One of your path variables is empty on the target computer. You can use message boxes to print them out and identify which is empty on the target machine.

[cheesetarmac]

Hi

Thanks Michael. That's the odd thing though, the installer works fine on all other PC's. It's as if the evaluation of $QUICKLAUNCHDIR$ on the users pc results in an empty string. How does IA evaluate $QUICKLAUNCHDIR$ internally?

regards

Steve

[MichaelNesmith]

That is proprietary information, but it would appear that the path is undefined on your problem system. So just ensure its defined before using it!

[cheesetarmac]

Hi

Makes good sense! I had just found it odd I suppose because I thought that it was wont of the system paths in a sense but thinking about it more I guess it's not.

Thanks for your input.

regards

Steve