screen resolution detection problem

[donovanh]

I am using IA 9R2 to create an installer for software that really needs 1024 x 768 screen resolution or better for the interface to be convenient. I selected this condition under the prerequisites section, and on my machines (a Windows 7 64 bit, a Vista laptop, and an XP machine), everything worked fine. Some who tested my installation on a wider variety of machines, however, reported the following:

Typically, I perform tests on my MacBook Pro running various Windows OS's on Oracle Virtual Box. In this case I was unable to install your application on either Windows XP Pro 32 bit and Windows 7 32 bit due to an installer error stating that I needed a resolution of at least 1024 x 768. The resolution I have is greater than that. However, your installer doesn't recognize this.

I would be very grateful if someone could explain why this occurred and what I can do about it. Thank you very much for any help you can provide.

[mills]

I am unable to reproduce this with VMware. I don't have access to VirtualBox. The message would appear when I had the screen resolution at 800x600 in virtualized XP SP3.

Have you been able to get anyone to reproduce this outside of a virtual machine (on a physical machine)?

What is the exact resolution being used when the error appears?